Aroma Joe's 4+

I’m surprised not more people are talking about how tough the rewards system is. You have to spend $100 for $3 reward…. That’s not even 1 drink or sandwich.
I love Ajs and have supported them for years.
I feel like we at LEAST deserve to get breakfast sandwich or a rush ($6-$8 dollar Reward) after spending $100!

When I want a coffee or specialty drink I find myself going to Dunkin' or McDonald’s more often now to treat myself, NOT because I like it better but because I can get rewards and coupons that make the splurge a bit easier on the wallet.

I’ve been going to AJ’s for a few years now, and I’ve had absolutely no issues with the app until these last two updates. I have to constantly sign back into the app after it continuously kicks me out anywhere from 2-3 times per week. It would’ve been great if they’d have left the app the way it was before….

I accidentally loaded $50 onto my Aroma Joe’s balance. I was trying to check my balance on a gift card and hit the wrong option and there was no warning it was just going to hit my credit card on file, then bam the m charged $50. I reached out to customer service on 6/18 and got a response 6/20 saying that customer support was handling it. 6/28, still no resolution or contact, so I followed up. 6/29 no reply yet. For these reasons, I will delete and no longer use the app. If you’re going have an app, you should have customer support available when issues arise.