Arculus Wallet 4+

Craziest situation happened today . The app was strait up missing from my iPhone 14 max . I looked and searched using search and nothing. I went to AppStore and downloaded it once again. I was hesitant to restore the wallet because of the horror stories, you here or someone download it from the App Store and resulted in someone cleaning them out.
I downloaded the app once again, installed it and entered my private keys after setting up a new pin. The balance read zero! Then changed to my actual balance . Thankfully!
So relieved as I was, still Id already recommended this wallet to about 20 people and I purchased my wife one for Christmas, so this was a little troubling . I don’t want to lose my own funds, let alone be responsible for someone else’s losing theirs.
I fully agree with the opinion above where it would be nice to see an ability to hide a balance and have multiple wallets within one app controlled by which pin is entered chooses to opens the desired wallet.
I also do agree that this is the simplest easily adaptable method there is to cold store keys, therefore locking your coins on chain. I don’t know if everyone understands this is how it functions or not .
Oterwise this would be five stars, as it dos provide a great option .

Thank you for taking the time to share this feedback. We will consider your suggestion as we build our product roadmap for the upcoming year. We're sorry if the initial balance of $0 as our app was syncing with the blockchains alarmed you. We are definitely working on a better way to display the fact that the asset balances are in the process of syncing with the blockchains.

Look, maybe I just got an amazing support representative and I felt compelled to share a review.

A friend sent Link and Shib to her wallet but through the wrong network (cronos instead of ETH)

For over 2 years we thought the money was lost until we got through to Graham who not only walked us through how to recover the funds, but stayed on the line with us for 2 hours as we problem solved to recover them. Crypto world can be challenging for many who are just getting in, and having ambassadors and support like Graham gives light to the ecosystem that is being built. It makes people feel comfortable that if all goes wrong there are experts that can help you, walk you through and find solutions. Graham is a rockstar. Simple as that. We need more people like this who dedicate their time and patience to help the common folk understand the crypto world better

We are really happy to hear that Graham helped you and your friend access the SHIB and LINK you sent over the Cronos network. Arculus truly aims to make Customer Service a differentiator for our Cold Storage Wallet. It is great to know that it made a difference for you.

Do not use this wallet unless you want to lose your crypto. Glad I only tested a small amount. I deleted the app then reinstalled with the CORRECT pass phrase, same one I had written down and used to confirm when setting up the wallet. However, when the wallet was restored there was nothing on it. Support was responsive, but there was nothing they could do about it. Do yourself a favor and choose something else.

Update: in response to the Developer’s reply I can tell you I don’t make any mistakes. I confirmed the wallet pass phrase with the same pass phrase I used later. This is EXACTLY why I was testing it - to make sure there were no issues and there were! I should also add that the other wallet I was using to transfer coins back and forth with the Arculus is now having issues with the coin I used in the transfer! It’s like the Arculus wallet was infected with something that is now causing an issue in my other wallet and ONLY AFTER using it to transfer that one coin to and from Arculus! It is ONLY that coin, no other coins in my other wallet are experiencing problems.

Thank you for sharing your experience. Unfortunately, if your recovery phrase was documented incorrectly, you would not be able to restore your original wallet. The blockchain itself had no history of transactions for the address in the wallet you restored, which indicates the wallet you restored was not the one you sent funds to. Our Support team can send you some recommendations for troubleshooting your recovery phrase. There are mnemonic word lists and tools that might help. We'll reach out to you with them.