Angi Services for Pros 4+

Ripp Off

I wish I can give them a negative 1… the support team is very un- professional, rude, and just plain nasty toward cleaners and they are NOT clear on they rules and charging fees for no reason… if you show up at the house and the customer is a no show you suppose to get paid for the job… wrong … if the customer lie and said they were there they charge you a$125 fee even if you got the prof u were there.. they already ripping cleaners off they charging the customer $230 while the cleaner only make $68… no matter how bad the house is or how big the house they still pay you $68 while they charge the customer for everything extra and sometimes the customers told me they pay they like $286… really sad wen the cleaners do all the work and supply the cleaning products… Do yourself a favor and don’t get involved with this app… they don’t care about the cleaners all they care about is making money off of your hard work while you work yourself to the bone for scraps… they don’t even have the balls to back you up when a client is lying… when u work for them u are guaranteed to work yourself to death for pennies and your money is a gamble because they will take it back from you if the customer say any tiny thing.. and don’t bother defending yourself becuz they don’t want to hear it

Developer Response ,

Hey there,
Thank you for sharing your feedback with us regarding your experience. It's important to us that we make the platform better for both customers and professionals. We would like to help you with your concerns, please send us an email via prosupport@handy.com so that we can take a closer look into the matter.
Best,
Harpreet

DONT WASTE YOUR TIME!!!!

This app is terrible if your thinking about making some money on the side. I have been on her for some month now and can tell you from personal experience it’s NOTHING great. From the lack of details for the job descriptions, and the LACK OF PAY compared to what the customer ACTUALLY pays, and the “customer service” for the contractors side is RIDICULOUS!!!! I am in the home cleaning business and when i tell you they completely jip us out of a lot of money! They don’t factor in the distance you have to drive let alone the gas you use up. Will charge customers a arm and leg for services but you don’t even receive half of the payout and your doing all of the work. How does a 3 bed 2.5 bath move out clean ever amount to 85$?? And they say you can tell the customer that you need more time to complete what they requested but customers never agree. Plus if you happen to get a slimy customer who will say you never came to the job they automatically charge you the job cost plus an extra 50$ and will clear your schedule!! But you have to jump through hoops to prove your side and our “customer service” side of things makes up every excuse in the book just so they don’t have fix anything or pay you your hard earned money!! It’s giving RACHET!!

Developer Response ,

Hi there, Thank you for your honest feedback. Please know that t's important to us that we make the platform better for both customers and professionals. We'd lie to look into your concerns. Please send us an email at prosupport@angi.com. Best, Darla, from Angi

Contact

I absolutely love working as a Handy Pro. The app is great, so far all the customers have been great, very easy to use and navigate. However, there should definitely be a way to connect with a “Handy Pro” representative on a immediate/emergency basis.
For example, I REALLY needed to SPEAK with a “Handy Pro” rep, while I was STILL at the customers home.
I checked in, on the “Handy Pro” app, when I got to the house as I always do. I went to the door and there was no answer, I knocked and rang the bell many times. I went back to my car to try calling and messaging the customer. After about 10 minutes of calling, texting and knocking at the door, I finally tried to contact “Handy Pro”. I’ve never had this happen before and didn’t know what to do. I drove 1 HOUR AND 45 MINS to get to this job and it was another hour and 45 mins to get home. So I didn’t want to just leave and risk not being paid for at least the time that I wasted driving to this job and then back again. Especially when I could’ve been doing a job where the person answered the door.
So a way to contact you guys directly in cases like this, would be really helpful for us on the “Handy Pro” service providers end.
Thank you