AMSConnect 4+
American Messaging, LLC
-
- Free
iPhone Screenshots
Description
AMS Connect is a HIPAA compliant mobile application for critical and secure text messaging. Enhancing critical messaging workflows AMS Connect also integrates with American Messaging’s suite of critical messaging devices, providing reliable, secure, and redundant messaging.
Key Features:
- Send and receive secure text messages in compliance with HIPAA standards.
- Pager Integration – Messages arrive on your pager, smartphone or both for redundancy and convenience.
- Service Teams – Send a page to a service team or group. Adds backup and redundancy to the traditional “hand-off” or “pass around” pager with easy opt-in and opt-out of on-call pagers at any time.
- Silent/Do Not Disturb Override – AMS Connect notifications can override “Silent” and “Do Not Disturb” phone settings when Critical Alerts are “Allowed” by the end-user.
- Message Forwarding – Let your colleagues know who is covering you when off-duty and have your messages automatically forwarded to that person.
- Availability Status – Set your status to let contacts know if you are available, bust or off duty and view the status of others.
- Mobile & Web Accessibility – Access AMS Connect anytime, anywhere with device sync.
- Read Receipts – See exactly if, and when your colleagues have read your messages with receipts.
- Quick Messages - Quickly send commonly used messages by selecting from a list of pre-populated phrases or create your own.
- Voice Notes – Record a voice message and send it securely within a conversation thread.
- Photo & File Share – Safely send up to 5 photo and file attachments including PDF, Word, and Excel documents up to 28MB at a time.
- Archived Messaging History – Ability to archive single, multiple or all messages (according to your organization’s retention policy).
- Searchable Directory – Access a listing of professionals from your organization and message them directly.
- Urgent Message – Alert your care team to critical information and events by sending an urgent message with a unique tone.
- Critical Group Messaging – Privately and securely message individuals, teams, and other distribution groups.
- Secure External Messaging – (enhanced feature) Send a HIPAA secure message or photo to anyone with a mobile phone. Secure external messages are encrypted conversations between an American Messaging user and an external user with a mobile device. No need to sign up and remember usernames and passwords. Just quick, easy secure communication.
What’s New
Version 1.14.0
• Search functionality within filtered archived messages. Users now have the ability to search archived messages by keyword within a specific date range.
• Use speaker phone with audio file messages. With this enhancement, users now have the ability to listen to audio messages using the speaker phone on their device.
• Correct or delete audio file before sending. Users now have the option to edit or delete an audio message before sending.
• Security Enhancements
• Bug Fixes
Ratings and Reviews
No scheduling
There is no scheduling and routing based on schedule and no escalation (repeat message or buzzing). One can’t be without the other and therefore this system is flawed. In my hospital I get stray messages “patient having x issue” and I am not even on call. Dangerous! Also there is a glitch in the app. When you try to scroll down to look at read messages, new messages keep coming up and i have to keep scrolling unlike normal chat in WhatsApp or others. Fix this problem please.
**Also this app is not hipaa compliant as there is no in app authentication prior to reading messages. People can read all messages if they have access into your device which is a huge security risk. **
Developer Response ,
Hi Doty do little, Sorry you are having issues. We are working on integrating with a scheduling module. In the mean time, most customers select someone to cover for them when they go off duty. Then the messages to go the right person on call. Please reach out to amsconnect@americanmessaging.net so we can assist. Thanks
No audible alert despite critical notification/focus permission
Not certain as to what “AMSConnect default” or “System default” notification settings are, but even with the app’s notifications permitted in my focus settings and the critical notification checked, the best “notification” I can get with an urgent message is a light vibration on my watch. I tried setting specific sounds per notification type as well.
Not good for Hearing Impaired
This is my second review. My first one was yesterday and apparently deleted by the owners of this app. That is very unprofessional. I am hearing impaired and wear hearing aids. With the alerts they offer I CAN NOT HEAR it when I am sleeping. Is it to much to ask for a low frequency alert/alarm? All they offer is high frequency alerts. I am a nurse in a cardiac cath lab. I have a 30 minute response time to get to the hospital. I work in a cardiac cath lab. If someone is having a heart attack every second counts. I have complained to my supervisor and the hospital I work for has done nothing about it. This is discrimination against the hearing impaired. How hard would it be to upload more low frequency alerts so can hear this?
Developer Response ,
Hi Lina, so sorry to hear this. We are working on adding more tones. An idea would be to add a pager on vibration, that way they both go off at the same time. Please reach out to amsconnect@americanmessaging.net if you need further assistance. Thanks
App Privacy
The developer, American Messaging, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- American Messaging Services, L.L.C.
- Size
- 26.5 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2023 American Messaging Services, LLC.
- Price
- Free