AmeriHealth 12+

The app crashes frequently. It sometimes will not load at all. It looks like you can do a lot in the app but when you actually click on those buttons the app either crashes or gets stuck on a loading screen. Sometimes when you click the button it takes you to a blank page. I checked on the website as well, those pages are just blank. For the most part you still need to log onto the website on a computer to see anything relevant. All in all probably the most useless health insurance app I’ve had yet, which makes sense when you consider the type of health insurance they provide.

I’ve been trying to connect my fitness apps for weeks to no avail. The app opens a green page and an error message pops up telling me that I’m unable to connect. I called customer service several times. The reps are helpless as they simply parrot the messages provided by their technical team. Why advertise a capability that doesn’t work??? I would really like to take advantage of the health tracker! Can someone on the tech team contact me to help me resolve this issue??? The customer service reps have been as good as they can be, but they’re helpless with resolving the issue. One even called me back to see if the issue was resolved. Nope!

This app is atrocious and everyone should request for their employers to switch to a competitor.
The app doesn’t have its own login system so it defaults to a pop up internet browser which simply doesn’t work.
Can’t use Face ID to log in. Can’t remember from passkey, it doesn’t accept the OTP. Somehow, if you can get through the login and enable OR disable biometrics and return to the app page, it won’t accept and will give a generic message about not being about to login. Over and over.