Alpena Auto 4+

Fails to connect

Just bought a set for my car, have everything linked up but doesn’t show on my Bluetooth selectable items and app can’t find the device. Could be a bad Bluetooth module but any troubleshooting is hindered by Alpena’s lack of information. Lights up bright but cycles through colors and won’t connect to device… I’ll return tomorrow and get another kit just to see if it is the device itself… I don’t have high hopes though… seeing how many horrible ratings this app has….

Additional info:

Was able to get the kit to end up working but only by selecting a different product than what was purchased… so it works… I guess… although each time I want to adjust I have to remember what other kit selection works for it…

Developer Response ,

Hi, We would like to troubleshoot your product - please contact us through our email feedback@alpena.ca, we have many different options to select product feel free to reach out and we can help.

Some kits we offer are remote controlled only please ensure the product you try to connect has BT on the box. We offer many other remote only controlled products.

Bluetooth doesn’t work

I installed the interior 48” strip kit and downloaded the app. I even had it connected and was adjusting the lights. Then randomly it disconnected and will no longer show up in the app when I scan for it. It’s 100% a bad Bluetooth device because it just stopped working after only working for about 40 seconds. And never worked again after. They are refusing to take accountability and customer service is non-existent. If anyone is interested in joining a class action lawsuit please let me know.

App problem

So, before the app was changed I had 0 problems with the lights or connecting/turning them on and off. AFTER the app was changed I can’t keep them turned on, the app registers for the first 30 seconds I click on that my Bluetooth has strong connection, then magically drops to 1 bar and turns the lights off automatically. The only time I can get them to come on now , is if I do that process and it only stars on for 30 seconds or so to shut off on me. Please help and fix.....

Developer Response ,

Hi, We would like to troubleshoot your product - please contact us through Facebook or Instagram or at feedback@alpena.ca