Aloft Air Control 4+

Awesome customer support!

Jon and Kevin are great, I have just started using the app and had a small issue with an airspace LAANC authorization. I got on the chat and they quickly responded, answered my questions, shared helpful information, and help me better understand my next steps. I absolutely love that I can send in my questions and I know I will get an answer or support even on a Saturday. Really happy with this app, that you fellas!

Poor Business Practices

Never received a notification for change of TOS. Recently received an email that read like ransom that stated unless we pay into their enterprise program, our accounts would be deactivated in 7 days.

We were then gaslit and told we received plenty of emails. We had not. We used none of the features in the enterprise program, but we’re essentially told that they were being lenient with us already. Unfortunate, but we, along with any drone-centric company we know, will not be using this platform anymore.

There are plenty of free options available on the market. In the future, we may use the paid functions of those software. But we certainly will not be bringing our business to this company.

Developer Response ,

Hi, Tammerz. I know we went over these terms of service changes that went into effect over a year ago on various email threads with you and your team, and were happy to continue that conversation at any time.

As it relates to the app store and the Aloft community who may see this, we want to call out that yes -- it is part of our terms of service to charge enterprises to use the service. We do this for a number of reasons (business, legal, support, and otherwise) -- but perhaps one of the most important is that it enables us to provide free services on Aloft, B4UFLY, etc. to hundreds of thousands of individual and recreational drone pilots. If we aren't able to charge businesses like yours that have huge operations, it's a detriment to the entire industry. Hope that helps and happy to engage in further discussions at any time. Fly safe.

Better Options Available With Far Superior Maps

I’m not typically this brutal with my reviews but there’s no excuse for this aside from being cheap. It’s clear to me that Aloft selected Mapbox for their maps due to the fact that Mapbox’s API is amongst the least expensive options out there. Even OpenStreet Maps are better than Mapbox. Unless you’re intimately familiar with the area in which you intend to fly…good luck finding anything based on landmarks, streets or other points of interest. I felt the need to give them a fair shot, but I’m uninstalling this with a quickness! I’ll keep an eye out for future updates, but as long as they continue to use Mapbox…forget about it!