Alert for Embrace watch 12+

It works incredibly well in rest mode, sometimes I will be drying my hands too fast and it will go off. Very fun.

My biggest complaint is that sometimes I dont get the prompt to cancel the alert, so I get an immediate phone call from my parents because I cannot stop it. It's incredibly inconvient to me and terrifying for my parents. I don't know if it is just me or the app, but I need it to not do that.

Hello, thank you for sharing your feedback. When Embrace detects a possible seizure, it will vibrate and show a spinning red light. Then, the Alert App starts a 15-second countdown, in case the user needs to cancel the alert. To investigate why you did not receive the 15-second countdown, can you please kindly write to us at support@empatica.com? We will be happy to help. Thank you!

I’ve had my Embrace for about a year and a half and I have very mixed feelings about the watch and the app combined. Don’t get me wrong I understand the whole safety aspect and appreciate what it’s trying to do but as the actual user/wearer it feels more like a nuisance than actually being helpful. The range on the Bluetooth is not great and I can’t stand being reminded every thirty seconds that it’s disconnected. The watch is so sensitive to tremors that I can’t do hardly anything with my right hand without fear of it going off and triggering a false alarm, whether it’s clapping, washing dishes, shaking out a bag, exercising, playing video games, or even shaving my face. Driving is the most annoying of them all when I have to take one hand off the wheel to avoid it going off on bumpy sections of road. And then if I don’t have time to cancel the alert or if I miss it I have people calling me and texting me like crazy to make sure I’m ok. The battery life is ok but not fantastic, and the fact that it has a strange charger means if you lose the one you have you’re kind of screwed. Finally if you don’t have any cell service or internet connection it’s kind of useless and just buzzed a lot which is a pain. Overall I think it’s a flawed product but one that could be good if changes are made to monitoring, battery life, and potential seizure detection.

Hi,
Thanks a lot for your feedback. We are sorry about the issues you have experienced, and we are constantly working on improving the Embrace for users. Kindly write to our support team via support@empatica.com for some useful tips to have a better experience with Embrace.
Thank you.

I’m only 14 years old, which means I still live with my parents obviously. I don’t have many issues with the app, it works pretty well. The main issue is the watch itself. The watch itself has false alarms a day when I wear it, which has caused me to start wearing it when I go to sleep or if i’m home alone.

Does the watch have cons? Yes. But it has its pros, which is SEIZURE DETECTION!! One time when I was home alone my watch sent an alert to my caregivers after having a tonic clonic seizure and i’m honestly so thankful I had this on. I vividly remember laying on the couch watching tv, and when my aunt who lives only 3 minutes away to check on me she said I was out in the driveway which is so weird, but this watch got me the immediate help I needed which i’m so happy for.

Yes, it’s definitely annoying to wear during the day, but it’ll definitely help you one day if you have a seizure.

Hello, thank you for sharing your experience! We’re so glad the device was able to help during a critical moment and alert your caregivers when needed. Regarding the false alarms, if you haven’t done so yet, could you please reach out to us at support@empatica.com? We’d be happy to provide you with tips to help avoid them.