Aetna Vision℠ Preferred 17+

I wanted to provide another data point. The app lets me register just fine. I’m able to view my cards and I don’t see any issues at least for now.

We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest.

I use an iPhone 13 Mini and half the screen is obscured by menu drop-downs and my user information, making navigation difficult and tedious. Not sure I understand why my name and member ID have to be displayed on every screen and not just kept in the side pop-up menu. It also won’t properly display tables, like for benefit balance amounts and copays—the text is clipped on the left and right.

Thank you for sharing your experience on the iPhone 13 Mini. We'll take your feedback under consideration in future releases.

After my own experience with the app, and reading countless other reviews on the App Store, it seems like the “log-in” feature of this app may be deliberately non-functional. This is a confusing choice from Aetna, as logging into the app would make the app entirely more useful. I can’t imagine why the developers would decide to do this. Have the developers considered adding a log-in function?

Sorry for the issues logging into the Aetna Vision Preferred App. A new log in is needed for the Aetna Vision Preferred App than the one used for Aetna Health. Please register for the Aetna Vision Preferred App by tapping "Need to register?" on the main screen. If you are still having issues, please provide us additional details at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate.