AES Student Loans 4+

This app used to work great for me. Now it tells me every time I login that my phone isn’t a trusted device (which I’ve always used to access my account) and then when it finally lets me in, I just get a blank white screen. Tried uninstalling and reinstalling the app, same thing happened. Had to go online to make my payment. One star for not being able to use this app in any capacity at all. Thanks AES

I was told that I had a forbearance (due to COVID) for a certain amount of time, so I wasn’t paying my monthly bill. It wasn’t until my credit score dropped 120 points from 740 to 620 that I found out I missed 90+ days worth of payments for 4 school loans. I was never told that my payments were due again. Now I can’t refinance my home loan to a lower rate because of my credit score. A phone call or email would have been nice!
Also, I should not even owe school loans because of my time in the military, but AES doesn’t (or didn’t at the time) employee a single person that can help military personnel or veterans with the government-guaranteed payments written in their contract.
AES seems to enjoy making maximum profit from their customers by ignoring their ethical obligations to help us.

I used to occasionally pop open the app to manage my loans, but nowadays I have to use the website even to view basic loan info, because it’s unusable. I open the app, login, and even get past the 2FA system fine, but then on both iPhone and iPad I’m presented with a blank white screen. Tapping on it or doing any kind of gesture doesn’t do anything to fix the problem. I deleted the app and tried again, same thing keeps happening. I think I’m just going to leave the app off of my devices, and use the website for all of my loan stuff instead, due to the app obviously not having much attention put into it by the development team over the month I’ve had this issue.