Active Reader - ViaOne 4+

App is difficult to work with

1) Bookmarking pages in very inconsistent. Some bookmark fine while others seem and then disappear. 2) There is no table of contents indexing of documents that I can find anywhere in the application. Thus working with large documents and not having bookmarks work correctly is extremely cumbersome.

I too am taking a CAE course, and it is expensive for the company who hired me. So the restrictions they have placed...no printing, no exporting to an app that can index a TOC are frustrating as well. That feedback I will make directly with CAE.

Developer Response ,

Thank you for the feedback! We are sorry that you experienced trouble with the Active Reader mobile app. Our technology team is working on a new release that supports all bookmark types and quantities. You can expect the update to occur early next week. If the issue persists, please contact btteam@viatechpub.com. Again, we appreciate your comment and look forward to serving you in the future.

I see improvements and great support

The app did have its flaws and would crash unexpectedly at times. But it seems that the dev team is working hard at improving the user experience. Since using the app there have been 3 updates. All which have fixed bugs and crashes. There are some lingering bugs, but there’s not doubt in my mind they are working on fixing it for the next release. I have called their support team and they are top notch! Very helpful and seem to care. Looking forward to future releases and using the app more.

Continually crashes

The biggest issue: After downloading the training material to Active Reader, my iPad Pro couldn’t handle the memory requirements and crashed the app. I closed all other apps that were open in the background to free up available memory, yet the app continued to immediately crash when I tried to re-load it.

What lead to the problem (issue 2): After referencing and closing pdf documents not stored on my device, Active Reader would take 15-30 seconds to “reset”, preventing any action before I could open another document. What a terrible system!

Developer Response ,

Thank you for the feedback. We are sorry that you have experienced trouble with Active Reader. There have been several updates to the app to resolve the crashing issue. If the issue persists, please contact btteam@viatechpub.com. ViaTech will continue to make updates to the product to improve the user experience. We look forward to serving you in the future!