ACH HealthCheck 12+

Works but annoying

I hate that it takes so many screens to submit a result. The other issue is I have set my preferences to faceid but I have to tell it to use faceid then quit the app and restart to log my result. Also should have a next button on the doctor info so u don’t have to scroll. Is is not often needed to change that info. This app could be so much better.

Developer Response ,

Thank you for providing this feedback. We are always working to provide a better patient experience and we appreciate specific information that you feel would make this app easier to navigate.

Terrible.

No way to get supplies- no answer in app or calling. My doctor had to write a script to go to our lab. Am I still paying for nonexistent supplies? The app tells me to call but when I call I’m told I can’t order. I’m done- I contacted my hospital (where I have to go to test at the lab when Acelis won’t answer a call) to quit Acelis. The head of our local lab called me & asked me for a thorough description of the problems. They are getting MANY complaints. They may be ended their use of Acelis. It seems that nobody’s home at Acelis. I was supposed to be able supplies, but when I last got an order, they screwed up & sent a whole box of lancets. I’m out of strips but since I have 5 lancets I can’t order because I have to be down to 4 lancets to place an order for strips. They screwed it up so I quit this lousy “service”. Can’t order in the app or on the phone. Is anybody there? Oh, and they have a low number of stars but negative reviews don’t show up. I’m sure there have to be more people as frustrated as I am.

Developer Response ,

I am so sorry that you were unable to order supplies within the HealthCheck app. There is an option to "Order Supplies" as well as see your "Order Status & History".

Subject: Persistent Login Issues Hindering Vital Test Result Submission

I have been an avid user of the Health Check app, appreciating its functionality when operational. However, I regret to express my ongoing frustration with the app's login functionality over the past two months. Despite multiple attempts, I have encountered a recurring issue where the app initiates the login process, only to abruptly kick me out.

In my attempts to address this concern, I have undertaken the step of uninstalling and reinstalling the app a total of six times. Unfortunately, this has yielded no improvement, and the persistent login issue persists. This matter is of utmost importance to me as it impedes my ability to promptly submit crucial INR results to my healthcare provider.

I kindly urge the app's development team to address and rectify this persistent issue promptly. Timely access to the app is critical for individuals like me who rely on its functionality to communicate essential health information with their medical professionals.

Your immediate attention to resolving this matter would not only restore the app's effectiveness but also contribute significantly to the well-being of its user community. I look forward to a swift resolution, ensuring the seamless operation of the Health Check app for all its users.