AccessPass 4+

The barcode is unusable with iOS’s dark mode setting. The scanner is unable to differentiate between the black background, forcing me to fumble to turn on light mode. The app needs to be reprogrammed to display only a white background, despite the phones darkness mode. Please fix.

We are sorry to hear you are having a problem. We have tested the app on multiple scanners in dark mode and are showing no issues at this time. We would appreciate an update on this if you are still having a problem. Are you willing to share what facility you are trying to check in at? Also what IOS version is your phone on?

This app may as well be called As@Pass as using it will make you feel violated. The idiots who made this app are absolutely brilliant (sarcasm). The app updated and proceeded to log me out and will not accept my login and password, so what do you do?? Recovering your login/password you only need to provide your email and barcode that is only shown when you login. Really nice feature. This is a trash app that should be relegated to a dump where it belongs.

We apologize for the delay in responding. The barcode is assigned when you sign up. If you didn't make a note of it, you can call your fitness facility and get that barcode number. The reason we require both when you reset your password is because the app stores sensitive billing information on your account. This is to protect you as the consumer.

They need to rollback to the previous version. This one is not ready for release yet. The oldder one was much better. The sole purpose for me is to display a barcode which it takes like 15 seconds to display. It needs to be cached. It also bizarrely informs me I have an app update that takes me to the Google Play Store even though I have an iOS device.

We apologize for the delay in responding to you. We did experience several problems with the release which has been corrected. We hope you will try the new release and advise if you have any additional problems.