AB Remote 12+

Great app, one or two small issues

It's a great app, only a few small issues. One is when I leave my phone on the same bluetooth volume it was yesterday, sometimes when I put it to 0 volume I can still hear the video/game. I'm not sure if this is an issue for other bluetooth devices, it's just been doing that. Another issue is that the AB only connects to my right cochlear implant. Doesn't work for my left, it's weird. I've tried connecting both of it using the AB app, but it only works with the right.

Needs improvement

The split volume not maintaining when changing sources or programs is frustrating. As mentioned in a prior review if you change programs or sources the system defaults to whatever side is higher. It would seem the way it works defeats having a split function at all. Someone at AB needs to get this fixed. It makes it seem like no one cares about functionality which I find hard to believe. Best

Developer Response ,

Thank you for your review. Our Customer Experience department will contact you directly with additional information and support. If you have further questions, you may email ABSuccess@advancedbionics.com.

Poorly developed application

Many problems. Not “Apple Ready”. Has to reconnect every time the app is pulled forward and the reconnect process is very slow. If you open an another app that streams or receive a call, it resets the volume and doesn’t reset when the call is complete. If you have the app open, it times out and disconnects and there’s no way to stop it. If you use it with the Phonak TV streaming device it aggressively connects to the device anytime you are within range. Aggravating when you’re not the one watching TV. There’s no simple way to mute the streaming device while you’re watching TV.