A-Way WeGo 4+

I have used the Away-We-Go App several times the past two months between the Anaheim ARTIC station and Disneyland. I’ve also used it during the busy Anaheim Convention Center seasons (NAMM & Star Wars Celebration) between the convention center and hotels. They have very friendly drivers and responsive customer service via the text chat in from their App.

We stayed at Four Points Sheraton in Anaheim and purchased a three day pass. All times were completely inaccurate and kept having delays pushed back by double digits. When we finally caught one bus our tickets were ‘invalid’. I reached out for help and no one got back to me. We ended up walking everywhere on our honeymoon. The fourth day when they are now expired and we are flying back home I reached out one more time for possible help or refund any help. They answer with no professional told me ‘it’s like food you can’t return it’. I’m from New York and even there we will put on a professional hat and help even if we are miserable. Horrible customer service do not recommend you’re better off taking Uber. I have screenshots of my conversation for proof as well. I will NOT recommend this to anyone if you don’t want to stress your trip and need to time manage.

We bought passes for two days spent 24 dollars for nothing! The bus did not come for almost over hour and a half then we ended up having to walk with an elderly handicapped person in our party. On top of that they decided not to tell us our driver went on break. I would never recommend this bus system to anymore that actually likes to get places in a timely manner. Waste of 24 dollars. When we complained we were denied access to speak to a manager and we’re denied a refund since we were “still using their services” every time they requested a bus for us it was always longer than the wait time they told us. On top of that we used the services maybe twice out of the 48 hours we had the pass since the bus never came.

Still waiting for that refund maybe this will get your attention