YOUKU-Drama, Film, Show, Anime 4+

Good content, could improve

I have VIP membership of 2 other mainstream Asian drama platforms. Youku is the third streaming platform I have taken membership of. While some of the content are exclusive to Youku and air on Youku before any other platforms, it has some shortcomings that needs rectified. They are simple ones such as number of episodes in drama not displaying. On each drama it does not give this information. If it shows number of episodes, and on going drama episode numbers and updates information this will greatly help members. Another thing is preview of a show being able to see it without it going into watch history. While I don’t mind one I planned to watch go on my watch history, ones I don’t want to watch I do not want it listed there. I have to go into my profile to delete them from my watch history. Also there seems to be no reviews/ comments available for the fans of the show. My least favourable point is, asking the members to pay extra fee to watch special episodes. I believe these episodes are an extension of the story and should not be charged separately.
So my point raised- 1 make episodes numbers visible
2 make preview of dramas available without any attachment to watch history.
3 add review/comment section connected to each drama
Currently the way the streaming platform is formatted is not user friendly.
I hope to see improvements of the said point, because I like the content of the platform very much.

YOUKU international

This is a great app with lots of content. I only wish I could cast to my Apple TV from my iPhone. I am sure the developers will soon rectify this as it’s relatively new in UK. A search function would be great so we could find our favourite actors and actresses and films, movies or any shows they are in. I have purchased a yearly membership so I hope I haven’t wasted my money. Whilst waiting for the app to develop I can view some of these shows through other networks that I am subscribed to, on my tv.
I just noticed that there are no English subtitles which is really annoying. I hope the developments are quick.

Developer Response ,

Currently the APP does not support TV platform. The function is still under development, please stay tuned!

In-Account App improvements needed

Biggest issue is my subscription has not yet expired but the app doesn’t show me I have a subscription. When trying to buy a new one I get some very wired message in CN that makes no sense when run through translation. I am now neither able to use my subscription nor able to buy a new one.
Anyway, my account doesn’t have any data on it. No name, no email nothing that can help me prove who I am or ask for help from the dev. You really need to improve on Account and security asap.
Also I hope someone to respond and help out with my subscription issue.

Developer Response ,

You can contact YoukuChinaService@alibaba-inc.com about your problem.