William Hill – Sports Betting 17+

Scam

As I said before other than football and another challenges it’s all scam trust me, I’m losing every week more than £500 in casino games specially big bass Bonanza games.
They never make u win unless u lose more than £300 in a day then they’ll give u £50 back so u keep playing and lose another £300. It’s happening with me right now and for weeks.
And why u tell me it’s some days I’m lucky and other days I’m not when u just controlling the game to never give me any win unless I lose more than the amount u wished?
I do not recommend the casino games I swear it’s all scam, they’ll give u like £100 or less at the beginning so u think it’s good or will make u win soon but trust me, as a old player who experienced a lot and lost so much money, I don’t want u get addicted and lose all u money brothers and sisters.

Developer Response ,

Hey there, Thanks for taking the time to review our app, we’re so sorry to hear you haven’t enjoyed using it. If there is anything our Customer Support team can assist you with, you can contact them through this link - https://williamhill-lang.custhelp.com/app/ask ; Kind regards, William Hill

Good but missing something

Been using WH for a while. Good enough for my needs but I am getting more and more frustrated with trying to lay a bet and finding that there are no odds offered. I bet a lot on the golf but am aggravated because WH rarely offer anything on ladies golf. In fact I’m fed up asking. Live chat is crap as a well. I ask a question and am told the next available operator will be with me in 1 min and when the min is up it jumps to 6 mins and so on. May go try one of the others now and see if there’s happiness elsewhere.

In addition to my last entry I confess to sticking with WH. But then I was trying to place a bet. I was offered ‘boost’ which I took to enhance my odds. Went to place the bet to be told that I wasn’t entitled to the ‘boost’ because play had already started. Why was I offered it in the first place!! I was forced to start the process again only this time I was suspended from placing a bet because of an error. I went to live chat. They took an age to go through some rudimentary questions only to be told there was nothing they could do and would not lift the suspension. They offered absolutely no help or suggestions. I suggested that I would leave WH after a few years of use. I was told “that was my decision”. Customer service is absolutely crap. WH don’t care.

Disappointed

I signed up to William Hill because I like the free games so I got £13 from playing a game and moneys money at the end of the day so I went to withdraw it and days went past it still was processing so I went on the live chat on the app ( useless btw ) and they wanted so much proof of Id which I gave them and then they proceeded to say we need bank statements, I said to them I can give you statements from my current card as my other one is reported lost and they still proceeded to say “well we need statements from the lost card” all cards link to the same statements, are these lot actually okay?? So I sent them statements from my online banking and they still wanted more statements and ID. What an earth is this? I fully understand you need to do your job but a colleague already cancelled my lost card so you can not pressure me to give you statements from that particular number as it links to my new card anyway even with the statement I had given it wasn’t good enough, its like I am going into military or something with all the info they want like all this for £10, honestly if you have patience then join this app if you want to go back and forth with customer service do not bother.

Developer Response ,

Hi,
Sorry for any inconvenience. Please provide your account number and issue details via our Feedback Form. You'll find it under ""Help and Feedback"" on desktop or ""Your Feedback"" on mobile and app.
-The William Hill Team