Virtual Lucy 4+
HBSUK
-
- Free
Screenshots
Description
Virtual Lucy ™ (Let Us Connect You) is a platform designed to match patients needing specialist care with the correct medical expert. It is a virtual outpatient solution offering video and online consultations at a time convenient to you. It has been designed by clinicians with over 10 years’ experience of designing and running virtual services.
Our native smartphone app, developed in partnership with Physitrack, provides access to book and attend appointments with our specialists. The app includes advice on how to stay fit and active and connects you to our team if you need any additional support.
For patients who have been recommended an exercise program, you can watch the exercise videos and track your progress, asking questions on exercises that you are uncertain about. These can be viewed both online and offline once logged in for the first time and you can set reminders so you keep on track with your recovery.
IMPORTANT - This app will only be able to help patients who have been explicitly referred to Virtual Lucy™ from another NHS service, or by their private medical insurer. It is important to seek medical advice before using this app and making any medical decisions. It is not intended to directly diagnose any condition and is not suitable for anyone needing emergency medical attention or for anyone under the age of 18.
What’s New
Version 2.16.0
Toggle Between List and Grid View - you can now easily switch between list and grid views for program exercises! Tailor your experience to your preference with just a tap in the application settings.
Enhanced Universal Link Experience - Seamlessly navigate to the app from emails.
Bug Fixes & Improvements: We’ve squashed some bugs and polished things up to ensure a smoother, more reliable app experience.
Ratings and Reviews
Beta
Great when it works but very “buggy” - video did not work on a virtual physio consultation- thus significantly reducing its value. Also unable to get into “Appointments” - unhelpful messsge saying client side error but no suggestions for remedying ( I have checked I have latest version of app and also done a reboot.
“Beta” quality - at best.
Misleading
I have an achilles tendon injury so contacted my health insurer. They emailed me instructions to download this app, and after going through that rigmarole I find a series of exercises that clearly have nothing to do with my injury - BEFORE I have even seen or spoken to a consultant.
This is actively contrary to good practice. Many people would reasonably assume the exercise programme is related to their specific problem - nowhere is it explained that this is generic advice that has nothing to do with my issue. This is a waste of time and outright dishonest.
Not useful
I use virtual Lucy on my computer and it’s great however thought the app would be good so I can check on appointments etc while away from my desk. How wrong I was! I can’t even work out how to log in. I think they need to look up to he definition of an app. This isn’t even a front page to direct you to the log in page on the website. I’m not even sure it deserves one star as it is definitely not fit for purpose
App Privacy
The developer, HBSUK, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Healthcare Business Solutions (UK) Limited
- Size
- 98.8 MB
- Category
- Health & Fitness
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Watch
- Requires watchOS 9.0 or later.
- Languages
-
English, Arabic, Dutch, Finnish, French, German, Indonesian, Italian, Polish, Portuguese, Spanish, Swedish, Turkish
- Age Rating
- 4+
- Copyright
- © 2024 Physitrack PLC
- Price
- Free