Vinted: preloved marketplace 4+

Good concept but bad execution!!

I had listed a lot of things on the app and someone finally came and wanted to buy a top I listed so they bought it the day before my birthday and I reached out and said that the Friday the bought it and the Saturday of my birthday were going to be really busy and if they would be fine to wait until Sunday for me to ship it to them. The buyer agreed that was fine and I shipped it on the Sunday, however I forgot to log this on the app. I received no reminders, no notifications and no warnings before the cancelled the sale for not getting it shipped out on time. I reached out to the help centre and told them the situation where they refused to help or intervene. At the same time I also reached out to the buyer and explained the situation, they did not answer until they had received the item and then got all caught up on how many times I had worn the top. I had worn it once and I know this for a fact but they tried to tell me how many times i wore it. The buyer then refused to cooperate and they got a full refund even though I never got my designer top back. This whole issue was caused by Vinted’s lack of communication and then intervenes when their actions had resulted in exploiting their customers. The idea of Vinted sounds great and would be great if they actually cared and were happy to help when an issue they created arose and needed their help to resolve. I don’t like this app and will refuse to use it again!!!

Developer Response ,

Hello,

We are sorry to hear about your experience, yet we are grateful for your review - it helps ensure a better experience for all our members.

We hope that your satisfaction with us will grow in the future and we will earn your trust back. If you find yourself in need of additional assistance, do not hesitate to reach out to us via this link: vinted.co.uk/help/265-how-to-use-help-centre-and-contact-support.

All the best,
Vinted Team

Really good concept!

The concept behind Vinted is really unique and works well most of the time, it relies on both the buyer and the seller updating the app in various stages in terms of updating the dispatch of the sold item and the buyer confirming when the item arrives with them. There are a few different courier types that are automatically assigned when selling, which include Hermes and Royal Mail. All of which have QR codes on the pre paid postage labels which when scanned at the destination update the app as to when the sold item has been dispatched and arrived. Meanwhile any money paid to the seller for the item is kept in holding as a pending balance until the buyer receives the item and confirms everything is ok, which can cause some problems when dealing with inactive or argumentative buyers. Then the money is released to the seller and they can transfer it to their own personal bank account. The app has a great platform to sell items to make money and relying all stages of the buying and selling process are checked off it can work really well. I have had an item lost by couriers and also returned by a courier before allowing the customer the 10 days allocated collection time which can cause problems, and as much as Vinted is safe and offers the checklist format to ensure both buyer and seller are protected it does rely on multiple party’s to ensure the process is successful which can go wrong.

Developer Response ,

Hello,

Thank you for your positive insights. Our team is thrilled to hear all about it! We also marked down your negative remarks as it helps us grow and improve our service for you.

Our ultimate goal is to constantly enhance your experience when using Vinted.

In case there is anything else you wish to address, do not hesitate to reach us via the Help Center: vinted.co.uk/help/265-how-to-use-help-centre-and-contact-support

All the best,
Vinted Team

Works well most of the time!

I have used this app for nearly 2 years and it works well when all goes well. But… there are issues that can occur with Vinted that don’t always work out in your favour. For example I have listed a few household items that don’t necessarily fit into one of Vinted’s brackets so I have had to upload them in a category that is similar. Vinted then delete the item and say it’s against the rules, when other people sell the same items and manage to keep there items listed. I’m not talking about anything dodgy. One example I had was a Pyrex dish!
Also, if you sell household items such as plates they make you choose a delivery option based on weight and the lowest is 5kg. So if someone wants to buy a small dish, the minimum delivery they would pay can be £4+. Obviously that puts buyers off if you’re selling a dish for £1! And if a parcel is damaged in transit you can sometimes be the person to lose that sale as most people don’t want to return a broken item if they have to pay for the return delivery. That means you have to refund them yourself and lose the sale money. When every sale has a protection fee applied I think Vinted should be refunding damaged parcels, not the seller!
Generally the app is good and the concept is great. You can sell clothes easily and buying clothes or soft items comes with much less risk of damage in transit. I like that it makes buying second hand easier, and less waste is produced.