Victoria 17+

Dysfunctional app, poor customer service

Gave this a 2 star just because once or twice I attended the events which I enjoyed and I felt initially the app would be interesting and might lead to interesting people. However I was extremely disappointed and upset by the poor customer service when the app would no longer let me sign on (it was bugged) and the customer service would repeatedly not offer any help or support whilst they still took my subscription money (which is far too expensive for what the app is/provides compared to others). It took months of chasing and chasing (I was exasperated but refused to give up) and receiving automated and ridiculous replies from the team not addressing or reading my concerns (which was not hard I literally just couldn’t log in to my account with my normal details) until they finally put me through to the IT team who set me up with a different email. This still malfunctioned and I had to chase again, and then instead of adding two months back on I again had to chase them for the further month they owed me. I just can’t believe how bad the service was. It could have been so straight forward. Was not worth it either. Very disappointing app and experience and I really wouldn’t recommend it to anyone. I know friends who have also ditched the app for similar reasons.

Flawed and fake reviews

Ridiculously long application process to make you think it’s exclusive, while in reality they will accept you no matter what you put down (figuratively speaking). Extremely difficult to navigate as there are no guides. You can’t access let alone see what you will be paying £75 a month for. I genuinely thought that my app was bugging as theres was absolutely nothing on it besides the owners’ own event at one of Londons “hottest locations” (which you can’t book without paying the monthly fee). Something tells me that it will have to be descaled to be hosted in someone’s back garden as it shows that only 9 people are interested in the event. I gave it the benefit of the doubt and decided to read the reviews- maybe I’ve missed something. Turns out that this is exactly what the brains behind the operation intended. While I respect the need to artificially create reviews for (what I thought was) a start up, I at least expected a little bit more effort than using keyboard auto suggestion to write fake five star reviews. Although reading them kept me entertained for a solid minute, any respect for the hustle is gone when you’re lazy. Do send me an update though when this concept resembles even a 1/10 of what a 1+ year old app should be by now. Or hire me, I think you’ll find a slight reallocation of funds to benefit you better in the long term than any investment in social media ads ever would. Stay strong

Developer Response ,

Thank you for your feedback! We take our member selection process very seriously to ensure a high-calibre community. Therefore the application process can be lengthy for some. All new users will have a guide on the functionalities when they first use the app. You were part of founding membership 4 months ago which allowed you to use the basic features of the app such as liking, getting matched and chatting. The £75 membership was only for advanced features such as reversing a like, rematching an expired match etc. Now we have adjusted our membership to £26.49. All our events and experiences are original. We usually have hundreds of members from the app attending. Only approved members can access our app. We believe many reviews may not come from our members. Members can always contact our membership team (membership@victoriatheapp.com) for any feedback and complaints. We think you misunderstood how the app functioned and had a bad experience—our app centres around curated experiences. We hope you get to experience one of our events and meet high-calibre members. We would love to offer you a month of membership if you email us at support@victoriatheapp.com.

Great concept , execution could do with more work

The concept sounded very good, I was excited to give it a go. but they simply offer no real value for the price they’re asking for (yet?) I see the same people on rotation and there doesn’t seem to be much else going on .I think at this stage the app should be offering a free trial at the very least (which it doesn’t without recommending a friend ) or a reduced full membership for the ‘founding members’ as they call it .£75 per month is a bit ridiculous - in general but especially seeing as the app simply doesn’t feel ‘ready’ to me.

Bumble already offers similar features for free -dating /business/friendship connections .minus the events- which is what I was mostly intrigued about but there’s not much going on there either. I understand the current conditions but maybe substitute for zoom events/talks instead?

I’m struggling to find a reason to leave this on my phone .

Developer Response ,

Thank you for your feedback. You were part of founding membership 4 months ago which allowed you to use the basic features of the app such as liking, getting matched and chatting. The membership was only for advanced features such as reversing a like, rematching an expired match etc. We have adjusted our membership to £26.49, and all new members will have a free trial of a week before purchasing a Victoria membership. We are still building our community, and new members are joining daily. We host original experiences regularly. We hosted many virtual events during the lockdowns. We would love to offer you a free month of membership if you would like to rejoin us and if your application is accepted. Please email us at support@victoriatheapp.com if you have any more questions.