Urban Company (Prev UrbanClap‪)‬ 4+

Mumbai service - Sarvant, shambhu & govind arrived before time. Dressed professionally. Had all the equipment needed. Once i had explained what needed doing, they got on the job. Very thorough, listened to exactly what i needed. Friendly, attentive and hardworking trio. They exceeded my expectations. They stayed till the job was done. It took 7 hours. As i wanted a very deep clean. Thank you guys for a job well done and your professional manner, where customer is always right. Will be using this service again. Rakesh mukhiya, you have exceptional trio specially sarvant.

I wish I had something decent to say, but nope. I’ve been using this company for a while. Everything from cleaning, salon, ac and handy men services. Used them multiple times a week. Recently I’ve stopped using the salon as the technicians they have are beyond awful, every time I used them there was an issue. Now the cleaning services. Oh awful doesn’t cover it if I can give them a minus I would. They assign a maid, maid doesn’t turn up I’m calling urban company and they re assign a maid and promise me oh madam she will be over 4* rating she will arrive, time comes guess what? No maid. each time I call they just say the same thing madam won’t happen again. Blah blah it’s like I’m hitting my head on a brick wall. I have urban company number memorized in my head! On every social media platform their reviews are same as mine! Awful company ! Awful customer service actually no customer service at all. Please everyone do yourselves a favor don’t use them.

NIGHTMARE ! HOT BOILING WATER DROPPED ON MY FACE by the facial lady as she was putting steamer over my face! Never ever in my life have I faced such negligence & carelessness. The lady didn’t close the water barrel under the steamer properly so when she put the steamer over my head it fell on my forehead giving me second degree burn.

She wasn’t even prepared in first aid and didn’t know what to do. In severe pain I rushed to hospital to get aid quickly. Even after that, a huge dark brown / blackish patch had formed on my forehead that was so painful to touch & endure.

But instead of checking on me there and then , the company never called back. Instead I had to chase them the next day to at least cancel my appointment and refund my money back. Such an indifferent attitude !

It’s been 4 weeks since then and now I sustain a patchy pigmented burn mark on my forehead the size of a golf ball that refuses to go away without proper deep treatment .
I could have never imagined while booking that facial that I’ll be left with a permanent mark instead of a clean face which I was finally hoping to achieve.

All I am looking for is justice & fairness from the company. The fact that I have to beg for it here on a review platform shows what kind of sympathy & service I am getting even after several complaints.

Shame !