TouchNote Custom Cards & Gifts 4+

Fantastic ! So simple and easy to use !

I’m so happy that someone created this excellent app ! Buying “Thank you” cards has become a thing of the past. Now I just select the card I want adding a photo or special message, thank the person for whatever my children have received, add the address and it’s all done ! The best thing is if you’ve made an error you can cancel the card in question within 30 minutes of creating and ‘sending’ it and you get your credits back and the unwanted card hasn’t been sent ! That’s absolutely brilliant as after Christmas or Birthday’s I can’t always remember who’s sent what (although I try to keep a list) and I’ve accidentally sent a card to someone who didn’t send money to the kids but thanks to this app I’ve managed to cancel it and get my credits back without the embarrassment of explaining to the recipient why I’ve sent a Thank You Card to them when they haven’t sent a thing !! This is definitely an all round brilliant app that I use again and again, to say thanks or simply hello with a fab pic ! I’d recommend it 100% !

Disappointed bucket list pics

Updating my review A’s TouchNote have tried hard to put things right, I did as they recommended and downloaded photoshop to get my pictures brighter and clearer, such a difference. There were quite a few problems trying to get another frame through, it wouldn’t let me edit then couldn’t put on my address and I had to take off then download updated versions of the app.
Anyhow I slogged on and TouchNote tech team fixed the glitches and we got there! Well hope we did as it’s on the way! Thank you TouchNote team for helping.

So we go on our first ever cruise, lots of pictures taken on our bucket list Baltic Tour ( I’m over 2 years into a 3 to 5 year diagnosis with terminal breast cancer so we though a good way to see several cities) I do a beautiful big GALLERY frame, my first order with TouchNote. It looks ok on preview but so dark when it arrived. I’ve asked if they could lighten it to print again ( after looking out and sending them each of the pictures I used, this took some time!) the reply, no, can’t help because the pics are pretty dark, they look ok on your gadget because of the projected light. I wish someone had looked at it and got back to me before printing what is a something too dark to hang. Very disappointed. Was given 3 credits, thank you for that.

Developer Response ,

Hi there, I am very sorry that we have not been able to meet your expectations on this occasion. I know that a member of our senior management team has been in touch directly with you and I hope that we can resolve your concerns. Kind regards, TouchNote

I thought they were great but...

I am distraught, they have taken £99 from my account even though my card was expired which I thought was enough to prevent the renewal. On the day of renewal I wrote and confirmed I didn’t want to renew after they took the money anyway. They were quick enough to tell me there was a problem with my payment, but I have no idea how they were then able to take money from me unless Apple allowed this. They are still ignoring my emails and will probably do so until the day is over, then say I missed letting them know. I am desperate to stop this or I will be financially compromised this month. UPDATE: I got a corporate response to my email totally ignoring everything I had said and my request for cancellation and refund. Appalling customer service. I also tried to cancel my membership and you can’t do this on a phone or tablet, only a PC which I don’t have. Why would that be the case except that they are trying to scam customers. I cannot believe such underhanded tactics. I am financially compromised because of this and their response is to suggest a cheaper membership! Disgusting! Do not use!
UPDATE: have contacted me to say there is grace period and they will contact me but nothing else as yet. If there’s a grace period (and I have already emailed) I don’t know why they haven’t simply refunded and cancelled my membership.

Developer Response ,

Sorry to hear about your experience. It's always best to follow up on subscriptions that failed to renew for whatever reason (with any company, not just TouchNote) as one failed attempt does not equal with a cancelled membership. We always send out a reminder before renewal takes place (the one you received). In any case, I see that a full refund has already been processed and confirmed through email (585074) If there's anything else, feel free to update your email request. Thanks.