TotalAV 17+

Stroppy emails

I cancelled the anti virus about 8 weeks ago due to the uncompetitive cost with Total Av and switched to Norton, but they still send me emails making out I’m being short sighted and need to restart my subscription immediately.
The latest email from someone called Daniel says they have been trying to contact me re payment due for the past 6 weeks service that I haven’t received ! and to make the wise decision to sign up again.

Not sure if this is a scam but I won’t be going back to Total AV anytime soon

Developer Response ,

Hi,

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalav.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch.

Warm regards,
TotalAV, Customer Experience Team

Rip off and underhanded company

This app costs over £3 to buy. It appears in iTunes as a free app, so there is no receipt. It doesn’t mention anything regarding a rolling subscription until after it takes £9.59 out of your account, saying you have to turn rolling subscriptions off 24 hours before the account is payable. The app doesn’t appear in your iTunes subscriptions so you cannot cancel your account. Upon contacting the company to explain the situation, I cannot get a proper response from them, only trying to push me into subscribing further and paying them more money.

The whole pricing system is deceiving and designed to make it so you do not fully understand what you have signed up to. Then they make it near impossible to cancel your account, with any chance of a refund not even acknowledged.

A very underhanded company, they don’t deserve your custom, regardless of how the product does or does not work.

Automatically put on subscription

I downloaded this app simply to check it out for £1.99… as soon as I had installed it I declined subscription and removed the app.. I was then billed £9.95 without actually subscribing to this app… no trace of the app in my apple subscriptions or anything yet they accessed my PayPal for payment… I went through PayPal as unauthorised payment.. PayPal stopped further payments but no refund was given… I would not recommend giving your account details for this company at all…
“update” since sending totalav an email and then responding saying they cancelled my account I received an email today saying payment has failed so they are clearly still trying to take money from my bank account without my permission.. I do not understand why Apple allows scams on there App Store… but of a joke considering apple are supposed to be all about security 👎🏻

Developer Response ,

Hi,

Thank you for taking the time to share your review with us. We apologise for any billing issues you are facing.

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalav.com/en/apple so we can reach out to you directly.

Warm regards,
TotalAV, Customer Care team.