THINKWARE CLOUD 4+

Functional but UK Support is limited. App is buggy

The app is ok, it can connect to my F800 Pro but it seems to be riddled with bugs. It constantly disconnects from the camera every time to try to update the safety camera locations and crashes the app. Does the same when trying to update the firmware.
The most annoying feature is that the database (hosted by cyclops) is massively out of date, i’ve been informed that the thinkware side of the database is only downloaded from Cyclops once every 6mths which I think is appalling.
I have the Cyclops app on my phone and the updates are applied almost immediately.
UK support don't seem to know whats going on as the main support team are in Korea. For such an amazing camera that seems to be at the very top position amongst its competitors, the after sales and technical support is shocking.

Developer Response ,

Hello There, Please reach out to our support team as we'd be happy to answer any concerns or questions that you may have. Email: support@thinkware.com Phone: 1-844-865-9273

Lots of software problems

I have the dual channel F800 Pro installed and have continuous problems with software malfunctions. Very rarely holds a connection with the wifi when trying to access files, constantly disconnects.

Also the software is very basic with limited functionality. Cloud is non-existent!! I have no idea why they refer to “Cloud” in their marketing. You don’t have access to any cloud related options other than car location which I have never been able to get to work.

Most premium cars have screens with solar coating which causes a lot of reflection in the videos - something that can be remedied by simply applying a polarised filter to the lens - not something Thinkware thought about !!

Additionally recording is NOT continuous. There is a 3-5 second gap between each recording and this just happened to be the moment someone reversed into me so my dash cam captured their approach and their leaving but not the bump!! Absolutely bloody hopeless!!

I’m stuck with it for now but will have to replace it with something that records continuously and has better functionality. Expensive mistake. Highly recommend you avoid this product and buy something else.

One last thing…. One UK user in these reviews mentioned how appalling UK support is for this product and that has been my experience also. Developer response was to suggest they “reach out” to customer support and gave a foreign phone number!!! Really…???? How ignorant can this company possibly be?

Absolute rubbish interface

This is without doubt the worst app ever for a device that needs an interface to be even remotely useful. I would recommend that Thinkware stop developing such a wide range of cameras and instead focus on getting the basics right. This app is embarrassing dreadful. It simply will not connect to its own wifi. The camera and the app simply won’t allow me to access the menus within the camera. I’ve now got a double beep for the accident warning every time I go over a pothole and have no way of turning it off as it point blank refuses to let me connect. Once every 65 maybe 70 attempt I may get in and it is absolute blind luck. I do everything as the app instruct and after 1 minute it states that ‘no attempt has been made to connect’ and it then goes onto look for a hotspot, which is also just as unhelpful. Thinkware, fix this app. It is an absolute joke and I for one will start buying BlackVue products until your attitude to the very basics of your products changes.