THE OUTNET: UP TO 70% OFF 4+

The new outnet app (following the yoox purchase of the outnet) is disappointing, my wish list has been completely canceled, no information has been released about the fact that the warehouse is now based in Italy and therefore shipping times are even longer, many designers have disappeared from the site, the possibility to message customer service directly through the app has disappeared, no idea if the regular arrivals on mon tue thur fri will continue or if new arrivals will be published chaotically like on sister site yoox, the list of “my designers” does not work, it’s always empty, basically a dismal contempt of loyal clients

Since the update around the end of 2017 / start of 2018 this app has become completely useless. “We’re aware of the bugs and are working hard to fix them” ... but for how long?! It’s been over 7 months, surely these are the kind of fundamental issues you fix urgently within a week or two so as not to lose customers and purchases? The app is just impossible to use. It only occasionally records when I put things in my basket (although they sometimes disappear yet are available on the website) although usually it won’t add things because I’m not “connected to network”, although I definitely am. The wish list literally doesn’t work anymore which is the biggest shame for me, and I’m sure I’m not the only person who keeps track of possible purchases in there due to the fast turnaround of items. The app almost never lets me save items anymore so I forgot many things I was considering to buy. Other major issues are that many of the pages (such as Just In, or the Sale) simply show up the same 20 or so items on repeat. I hardly look at the app anymore as it’s too annoying, and as that was my preferred way to shop I now shop at the Outnet very infrequently whereas before I did often.

If you could give an app no stars I 100% would. Shopping with the OUTNET got years and always had a great experience, now since the update it has become complete rubbish. I think it is awful the website and app have been down for almost a month!! Completely unacceptable. The face that all my orders have disappeared is a joke, my most recent from the beginning of October doesn’t appear to show? What if I had a issue with the product? And needed a exchange or a return? Apart from my orders not being there, neither are half the products. All the new items that had recently been added seem to have completely disappeared, with half of the items that are now showing are old that went out of stock and now appear to be available? As well as all your favourite listed designers and wish list being erased. I will not be shopping with the OUTNET until all has been resolved, this is the worst time due to Christmas and Hanukkah on the way. This is a complete and utter joke! What is going on?!