Texecom Connect V2 4+

This, much vaunted, update to the previous version has had little of significance done to enhance it since launch. Yes, it works, but it is almost child-like in its execution. It is slow over mobile signal connections, and it can flash up meaningless errors at random for no reason. The graphics are poor, animation is unnecessary, you have to hunt around for aspects when trying to make a change, but the most serious delinquency is the recipe backup/restore which is simply not there. For clients who use automatic functions, recipes are the only way forward, but there is no way you can manually save recipes for restores or reversions. The recipes are saved in the panel, but you cannot get to them using Wintex or the cloud either, so you are left looking pretty stupid in front of your clients if you cannot remember how a system was set up for automatic functionality. If you are trying to help a client who has come to you as their installer has gone out of business, it gets even worse. Time has already passed for updates to this, and promises made on the forum have yet to materialise. Texecom is good gear, let down by a small, but very important aspect - this app.

Just started using this after having an alarm installed last week. Two issues that I’d be interested in knowing if others have - I have two id’s on the system - as an owner and user - and on the second one I always get a spinning wheel which I can’t fix. Installer didn’t know either.
Also, being able to use Touch ID on an iPhone would be great, but doesn’t seem to have it.
However, ability to set and disarm remotely is helpful and seems to work well.

I learnt about the alarm system before installing & configuring it myself at home. It certainly wasn’t a simple process, but Texecom are great at providing support via detailed manuals, online help forum & even a free telephone support line (which I used a lot!). Once the entire system was in and tested 4 years ago it’s been solid & reliable ever since. The app, although not the most user friendly I’ve used has again been solid & reliable since installation, as long as you know how to set it up, I’ve armed and disarmed my alarm from abroad a few times & the only time I’ve had any issue was when my ISP let me down and disconnected my internet, which of course has nothing to do with Texecom. Anyone who used the v1 app will know that this one is way better, & hopefully Texecom will continue to invest in its development. I also hope we’ll start to get some home automation / integrations options with platforms like Phillips Hue & perhaps even Google home etc (if security isn’t compromised).