SpareRoom 4+

Bold advertising took 1 day

I purchase bold advertising each time I use SpareRoom and I’ve been running a three bed longterm lodging house for a long time. I have never had everyone move out within a month before. This time with SpareRoom within 24hrs I had 7 viewings booked, 6 for my next available day off. I turned one away at the door as I felt they’d mislead me via email, but had four fantastic options from the others that turned up. Three are now signing contracts (with ID and NI proof) to stay; with holding deposits in place for my peace of mind.
Brilliant site helped me improve my home and ongoing life for all of £25.
Thanks SpareRoom you’ve relieved a great weight.

Not trustworthy landlord

I’m not really happy with the app & better off with other trustworthy app like Rightmove as some landlords don’t even reply either delivered or left on read Ive even message a landlord 5 times until I got a response saying they have someone but not sure whether they going to rent so the ad was up just case this person drop put & you try to chase them about the room also been criticised by a landlord for uploading a property to form a house share & put detail in description & had to explain that I contacted the estate agency about the property for house share, the landlord said why I’m rent if I have a property which I don’t only to form a house share as I put in description looking to share if interested this landlord doesn’t seem trustworthy as change images of the room & charge over price for smaller room than previous room was a lot bigger with ensuite.

Landlord should only know do you work full time or part time, permanent or contracted, how you fund the rent whether is your family or your salary & what sector of the job you work, for estate agency would be all above, credit check, payslip but even with estate is hard for first time renter but is safer, this my first time renting & a lot of landlord discriminate young tenant especially 18 to 23, I’ve looked everyday on this app & found a lot of ads with rent I can afford but you have to be 25 or above.

Developer Response ,

Hi there,

Thanks for contacting us and we're sorry to hear you didn't receive a reply from the advertiser you contacted.

We understand it can be quite frustrating when advertisers don't respond. There can be a number of reasons why advertisers don't respond to their messages, they could have a number of messages to respond back to, found what they were looking for or are in the process of this. So please don't get too despondent if an advertiser fails to get back to you within 48hrs, we can advise sending a quick follow-up message and continuing your search for alternative adverts within your area.

If you come across an advert that is taken or misleading in any way you can contact our Moderation team at site.moderator@spareroom.co.uk or call us on 0161 768 1162 and they'd be happy to investigate further.

If you'd like to form a house share on SpareRoom you can post a Buddy Up advert, the only time you would post a property advert or room advert is if you own or manage that property.

Best wishes,
The SpareRoom Team

Concerned Prostect

Great app, I can’t complain about the app not one bit. But…I have been to a few viewings, at this point I think I’m being discriminated because of certain factor “my skin colour” After the viewing, I get feedback from the landlords that the rooms are available for me or that someone else is coming for a viewing after my viewing. Then when I ask the landlords I’ve seen for feedback, they seem to either reject me or not even respond to my messages any longer. I wonder why, I wonder if I’m the only one who looks like me is experiencing this or has experienced it? The most recent viewing I had was very successful and I was ready to move in, but after asking for a feedback, the landlord said he doesn’t even know if he wants to rent the room out anymore. That didn’t sit well with me at all. I was told by him that I was the only prospect who showed up on time for viewing and showed interest. I don’t mean to be desperate but I also don’t want to be homeless. I’m not a dirty or flimsy person, I’m very calm, jovial and collected. But the few landlords I’ve seen have made me to not even proceed with investing my time and money with this app. This is my honest feedback and it’s been happening to me that’s why I can’t be quiet about it anymore.

Developer Response ,

Hi Noris, thanks for getting in touch.

We don't allow discrimination of any kind on our site/app so we find your report concerning and our Site Moderation Team would like to hear more about your experience on the site/app.

Please call on 0161 768 1162 or send them an email at site.moderator@spareroom.co.uk, they're available 7-days a week and investigate all reports made to them.

Best wishes,
The SpareRoom Team