smg360 4+
Service Management Group, Inc. SMG
Designed for iPad
-
- Free
Screenshots
Description
For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.
SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors—evaluating 200 million surveys annually, across 130 countries.
What’s New
Version 24.41.1
Bug fixes and performance enhancements
Ratings and Reviews
Needs an update
Good app, easy to use but since updating the app it just crashes straightaway and doesn't open. Needs another update asap
It’s ok
While the idea is good, it would be preferable if unread messages were highlighted so I don’t have to scroll down to find me ones. Not all customers use the feedback on the day they visit. Also, it takes a long time for comments to show. We know a customer has given feedback yet either the comment doesn’t come through for a day or two or not at all. It would be better if more than one comment from the same ip could come through giving a more accurate satisfaction rate as I believe that despite positive feedback, the percentage doesn’t reflect if the comment is rejected. Another flaw may need looking at, as there are a few negative feedback comments when the customers are ‘not highly satisfied’ yet their comments are for example ‘because the service was great’. If their over all experience was highly satisfied yet one part was not then I think the rating should be accepted as positive
Needs to be improved
The alerts no longer show what the comments are and you can’t leave feedback on the app, it stays blank and won’t let you select stars or press submit.
App Privacy
The developer, Service Management Group, Inc. SMG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Service Management Group, Inc. SMG
- Size
- 7.6 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 17.0 or later.
- iPad
- Requires iPadOS 17.0 or later.
- Mac
- Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- ©2024 Service Management Group, Inc. All Rights Reserved.
- Price
- Free