Securus Mobile 4+
SECURUS TECHNOLOGIES LLC
-
- Free
Screenshots
Description
The Securus Mobile app now requires iOS 15 or higher. Please update to the latest version.
The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect
Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information
Securus Debit – deposit funds to this account for your contact to use for:
• Purchase music, games and movies for their tablet
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility
Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility
Securus Text Connect - allows real-time two-way short message communication between you and an incarcerated individual using the Securus app.
• You purchase a package of ‘Connects’ at an incarcerated’s facility and begin sending text messages through the Securus app
• The incarcerated can reply using your Connects and you will receive an app notification of incoming texts
• You can setup an automatic re-purchase of your Connects package when your balance gets low (called Recharge)
• Connects are purchased on a per-facility basis and can be used to text only incarcerated individuals located at that facility
• Digital greeting cards, called ‘eCards’, can be sent to an incarcerated individual with a text message
• Low balance alerts via email can be setup by you to always have funds to continue text messaging
What’s New
Version 3.77
Bugfixes and improvements.
Ratings and Reviews
Technical difficulties
Ever since I’ve used Securus there hasn’t been a week where it’s worked to it’s full potential. There are always errors and you bet every Wednesday the whole system will be down like clockwork.
Considering the amount people pay to stay in touch with their loved ones it’s not acceptable. The interface is great so if it worked then the app would be easy to use but it needs some major work with these bugs.
Lost my Account.
I’ve had an account with Securus for 7 months.(Transfered from Jpay). Its never worked properly and
now my Account is missing, states I sign up every time … I was!!! I am!!!! Ive tried to sign up again…. won’t accept any input without an error message.
I’ve tried everything to rectify. Deeply upsetting because this is the only service you can use and is relied upon to keep in contact with a family member.
Sadly, not good & doesn’t work
I’ve not been able to use it yet as it keeps saying they’re experiencing technical difficulties. This is really annoying when you’re trying to reach someone. It’s been like this for weeks now unable to be used, very annoying I’ve reported the issue and still not been fixed don’t get your hopes up 👎
App Privacy
The developer, SECURUS TECHNOLOGIES LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- SECURUS TECHNOLOGIES LLC
- Size
- 106.2 MB
- Category
- Social Networking
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Spanish
- Age Rating
- 4+
- Copyright
- ©2024 Securus Technologies, LLC. All Rights Reserved.
- Price
- Free