Secure Controls 4+

I’ve been using this app for a couple of years. Functionality is basic but works. However in recent months the App simply refuses to connect either in the home or via WiFi out of the home. Only way to wake up the App is to manually wake up wall controller by pressing a button on the unit so the LCD on the wall controller shows current settings. Around 10 mins later the App starts working. It seems like once the wall controller goes into standby mode, the App disconnects! Disappointing, it is sold as a premium industry standard but App interface is not great at all.

I like parts of the app and it’s use but it needs tweaks for sure. What disappoints me most is I wrote into the company in 2021 making a simple suggestion of reducing minimum of one hour on timer on hot water – A simple timer or reduced bands starting at 10 minutes would be perfect and more environmentally friendly than a whole hour, by giving users the opportunity to personalise it to meet own needs. I was told they will look at the feedback, but clearly nothing has changed when it surely is a simple tweak?

Also, it’s very unreliable… January 2024. Can’t get into the app. There is no update for it. There is no Apple update but still communication can’t be established. I log out of the app I go back in it wants me to re-register the whole system. Then following the app, the instructions say tap on the PTD, but the PTD says comms error, it’s basically a nonsense and truthfully they need to look at Hive in order to see how the real market can do it instead of this Mickey Mouse approach

This should be so simple yet it’s utter garbage. And for the money the wifi adapter was this should be seamless. App is terrible! It never connects to the unit so it’s pointless, want to add another user I think not it’s absolutely impossible. Without a shadow or a doubt the worst app I’ve ever used.
There I was online shopping for a heater controller could have got one less than half the price but this one had me thinking ohh how nice would it be to stick the hot water on boost on the road back from a walk when getting caught in the rain! Ahhh bliss I was thinking then got it installed and your faced with this rubbish.
Bubble well and truly burst!
Shame on you app developers this is dung and your a bunch of see you next Tuesdays