Saurus.com 4+

Dear [Regulatory Authority/Consumer Protection Agency],

I am writing to file a formal complaint against Saurus Banks due to their unacceptable handling of my account and their complete lack of communication. My name is David Cercel, and my account with Saurus Banks has been frozen since May 2024. Over the past few months, I have sent nine emails to their support team, providing all the requested documents and information. Despite my persistent efforts, I have received no response or resolution from the bank.

This lack of communication and inaction is deeply frustrating and has led me to question the legitimacy of Saurus Banks. Their behavior raises serious concerns about whether this is a scam, as it is not characteristic of a reputable financial institution to ignore customer inquiries and withhold funds without explanation.

I urge you to investigate this matter thoroughly. I have been patient and cooperative, but I now feel that my trust has been severely misplaced. Please take the necessary steps to hold Saurus Banks accountable and assist me in recovering my funds.

Thank you for your attention to this urgent matter.

Sincerely,
David Cercel

Account blocked

I have carried out the steps and please stop saying you are replying my mails the last time you guys did reply was two months ago. I have carried out this yet you say I haven’t. How am I sure I did it properly when you aren’t communicating properly with me to guide me through the steps? So please reply my mails so I can work through the steps properly if I haven’t done it properly. I have done as you requested made the recall but my end is telling nothing is happening I don’t know what’s happening at yours. Why is it so hard to reply mails? Stop apologising for inconvenience when you still make it happen. Just reply a mail is it so hard.

Developer Response ,

Dear Paul, as we informed you responding to your emails, you need to follow the steps provided in order to recall your funds. We apologize for the inconveniences caused.

Explain the purpose of your card and account

Why can’t I use Saurus application without stress , been trying to make transfer and I keep getting error message, I had messaged the customer support No response, if there’s suspicious activity please I urge you to refund the payment back to the sender please. Every time I try to use the application it’s never straightforward . I had terrible experience already since day one why?

Developer Response ,

Dear user, we are sorry to hear about your experience. If you have provided all the requested documents, your account should be unlocked already if not, you might be missing something. Please contact support@saurus.com and we will solve your case as soon as possible.