Santander Pilot 4+
Money management made easy.
Santander UK plc
-
- Free
Screenshots
Description
Welcome to Santander Pilot! Being part of this pilot is voluntary. If you’d like to take part, you’ll get to try out the design and features of our new app early. You can give us feedback to help us make the app better for you!
By downloading the app, you’re agreeing to be part of Santander Pilot. It’s a work in progress so not everything is available yet. You can continue to use the existing Santander Mobile Banking app, so please don’t delete this. We’ll be adding more features and enhancements during the pilot. In this version you’ll be able to:
• Choose image themes and your preferred name for the welcome screen
• See your preferred text size reflected in-app
• Try out the new payments hub, designed to make payments and transfers easier
• Double tap the Santander logo in-app to try discreet mode
• Give feedback anytime using the ‘help us improve’ side menu option
This app uses essential cookies to help make the app operational (e.g., cookies that save customised user preferences). We’ll also track non-essential cookies (e.g., cookies left by analytics tools such as Google or Adobe Analytics).
• You can still use the Santander Mobile Banking app during the pilot
• Although this is a pilot, it is a live app and transactions made are real
• You'll need a smartphone with a minimum operating system of iOS 13 (above iPhone 6s) to take part
• If you wish to stop taking part in the pilot, you can delete the pilot app.
• During the pilot, not all accessibility features will be available at the beginning. We’ll be adding them over the coming months.
• New payees may take up to 24 hours to show up on the Mobile Banking app.
Important:
• Never share a One Time Passcode (OTP) with another person. Not even a Santander employee.
• Never download software or let anyone log on to your computer or devices remotely following or during a cold call.
• Never enter your Online Banking details after clicking on a link in an email or text message.
You'll need your existing Personal ID (PID) and Security Number. For a reminder of your PID type 'Forgotten Personal ID' in 'Chat with Sandi' in the existing Mobile app. If you need your security number, go to www.santander.co.uk, click 'log on' and click on ‘forgotten details?’
When you give feedback, please don't share any personal information. This includes passwords, account, or card numbers, contact details or other security information. Use the in-app ‘Help us improve’ menu option to send your feedback.
Interest rates within our App Store images are for visual purposes and may not be the latest rates.
Santander Pilot will not work on devices that have been rooted.
Apple, Touch ID and Face ID are trademarks of Apple Inc. registered in the US and other countries. App store is a service mark of Apple Inc.
Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.
What’s New
Version 1.23.0
We’ve added some new features for you to try out! Some highlights include:
-You can now personalize the app with your preferred name and welcome screen
-Navigate to the most relevant options using our shortcuts
-Keep your balance private when you need with a double tap on the Santander logo
-You can now pay your Santander credit card in the app
-You can also report your card as lost, stolen or damaged
-Chat with us via Sandi under the Help centre
-You can now also close accounts via chat
-View your card details in the app, including card number, CVV number and PIN
-You can now scan your cheque and pay into your account
-We’ve updated the app settings design
-Performance improvements and bug fixes
-Welcome tutorial for a better understanding navigating our new app
Ratings and Reviews
Awesome so far!
This upgrade is long overdue. Excellent so far; loving how I can change my greeting name from my formal name, and that we can FINALLY see our card details in app for those moments that you leave your wallet out in the car. Also appreciate that it’s not immediately logging me out after leaving the app, and gives a few minutes grace if you need to find ID or other details etc. Lots of welcome changes. Thank you! 🙏
Why did I bother
I don’t normally bother with reviews but felt the need to warn others on this one. Used the pilot to give it a go a couple of months ago and dip in and out to look at the general improvements. Updated to the latest version yesterday. After 18 months of being with the bank, today it’s asking again for Id document to confirm id, (didn’t have on me), now I’m locked out of mobile banking till I get the new temporary password letter to reset all my security credentials that I really didn’t need to do, having not had it previously compromised. And two days before the weekend, with Royal Mail as it is, I’ll be lucky to get it in 6-7 days as opposed to the 4-5 days the bank quotes. Really helpful, not! Very unimpressed. As for the functionality of the app, slow, clunky, develop the app then release, don’t push for people to trial in the mainstream till it is nearer to being ready. Also, features missing on both the old and the new. Previous apps I’ve used have basic functions like a balance after bills showing balance after regular DD and S/O’s, not just the balance including pending. Also, why is it like 4 times the size in space taken up in memory on the phone at the point of download for something with less functionality than the old one which let’s face it, worked, and worked well in the most basic of forms. Opportunity missed to put yourself at a similar level to other mainstream banks on the technology front?
Same functionality - different look
I’m slightly disappointed, as I was expecting something radically different, but it seems to be the same app with a different layout. Dear developers, here’s what would be a game game changer for me: One-click actions for common transactions. Eg. I often pass money to the same person and have to go through multiple clicks and screens to do so. I would love to be able to repeat a recent action with a single click and maybe just change the amount. Also. When I make a payment, I have to scroll through pages of previous payees, before that payee that I use the most is at the bottom of the list - how about the ability to manage payees and sort them into a preferred order ? Omg - it’s not rocket science and we’ve been asking for these abilities for years.
App Privacy
The developer, Santander UK plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Santander UK plc
- Size
- 642.3 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2023 Santander UK plc
- Price
- Free
Supports
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