ReefBeat 4+

I wanna start by saying I’m a big fan of RedSea, I have a RedSea aquarium and multiple pieces of hardware, your app however is shockingly bad.

The app is constantly plagued with issues, doesn’t gracefully display issues and outright crashes frequently. For what is a more premium product it’s extremely disappointing to see you falter so hard in this area when you could have been creating the best experience.

Simple issues that need to be resolved ASAP!

If your support staff are trying to help a customer, they shouldn’t need a customers user and password to view their account!! You have to appreciate how bad this is and would be a direct violation of GDPR in Europe!
You cannot change your password in the iOS application (v5.3)
General crashes / bugs, such as a constant disconnect from WiFi and lack of network visibility.
When providing in-app functionality to leave a review, don’t put the text in the submit box with a white font on a white background… 😒
Real-time updates on hardware changes, if I’m dosing I want to see the app update with information in real-time, not close the app and open it again to be able to see!
You’re no longer the new kids in this space, your app is 2 years old, these are basic issues that shouldn’t exist, it’s time to invest in your engineering team and bring the same level of quality here too.

Be careful switching Wi-Fi, the app will want you to delete your network and the set it up again at which point the app will not reconnect back with the Wi-Fi, my light have not been able to reconnect for days now and customer service have only told me to try what I have already! Despite telling them I had spent hours and hours trying everything! This is not a reliable service! Why no on/off hardware switch? So in times of connectivity issues you can at least switch the switch and you can turn lights on and off manually?? Awful service.

I bought the reef doser for my tropical planted aquarium. It’s a heavily planted tank and they demand a lot of nutrients and carbon. I use the reef doser and ReefBeat app to accurately dispense fertiliser and carbon throughout the week to ensure the plants are in optimum health, growth and condition. Having tried other devices and apps before, I can hands down say that this combo is the best by far. The app is exceptional, it’s easy to use, displays what’s been dosed, how much and when the next dose is coming. The apps interface is also extremely easy to use and to be honest the entire experience thus far has been exceptional. Whilst these are meant for reef tanks, they serve a freshwater setup beautifully too and I would happily recommend them.