PostureScreen Mobile 17+

Posture screen is a must have. Accurate results, user friendly and patients love it. I would also like to add that there customer service/support team is outstanding.

Hi doctor, yes thanks for compliments on app and our support team, we really do answer every support request in a timely manner as it very important especially when dealing with professionals who use our software in practice. Thank you for your kind words!

Dear App support team,

I am requesting a refund for the posture screening app I purchased due to the limited access and expensive upgrades. It appears from the reviews that I am not alone in experiencing this issue.

While the app initially had good functions, I was disappointed to find that the access to its features was severely restricted. Despite the high cost of the app, many advanced features were only available through costly upgrades.

Considering the above concerns, I kindly request a refund and hope for a prompt processing. I believe that the limited access and costly upgrades were not adequately communicated during the purchase process.

Thank you for your attention to this matter.

Sincerely,
Neville Kenwright

Indeed, our application is priced as a premium business tool, designed to cater to discerning users seeking top-tier functionality. We have taken great care to ensure transparency regarding the availability of in-app purchases, clearly articulating this information within our app description. Further this is detailed on our website. It is possible that you may have overlooked these details and neglected to thoroughly peruse the provided description. Additionally, we have taken the initiative to prominently display this information on our website. The store description literally states the following: "The initial download includes a complimentary 30-day trial of our unlimited assessment subscription.” Further, the store literally shows the in-app purchases as well.

Again, we understand that individuals who are not well-versed in the intricacies of this field may perceive the cost as being higher, however, we firmly believe that the value proposition offered by our clinical tool is well worth the investment, particularly for professional users aiming to enhance and expand their business endeavors and clinical documentation. Extensive clinical studies have demonstrated the remarkable reliability and validity of our application, as evidenced by two research studies published in the esteemed Journal of Physical Therapy Science as well as lots of other studies using PostureScreen as their outcome measure in scientific studies. Consequently, these are the reasons why we priced our software as we have and have tried our best to be clear and concise in the appstore descriptions.

As for refunds, like any app developer, we are simply wholesalers to Apple. Only Apple can offer you a refund, as we are blinded to all user accounts and unfortunately have no mechanism to issue one to you. You will need to reach out to Apple directly.

I thought it was worth investing in this app because it included a host of extras that cheaper or free apps don’t. Then discovered it doesn’t include the exercise and body analysis modules I was RCA’s standard and that these are, in fact, separate modules/subscriptions. This means I actually bought an expensive posture recording/photo app!
What it does, it does well but it isn’t the full package...

Yes, the app is priced as a high-end business tool. We are very clear about the in-app purchases as this described in detail in our app description, perhaps you missed this description? We expect users to grow their business using this tool, so we think the cost of ownership is quite inexpensive for most users. Since it is used in clinical studies and has been shown to very reliable and valid two research studies published in Journal of Physical Therapy Science, we know that a simple camera grid is not comparable to the features that PostureScreen offers. If you choose to not get a refund please email support@posturescreen.com for tips on the most cost effective ways to use PostureScreen