PlantAI: Identifier & Diagnose 4+

Exceptional App

I have been using this app for around 3 months and I reckon it is around 98% accurate to date. Very reliable identification and good guide to plant health. Really impressed and would definitely recommend.

Complaint scam

Plant AI does not show this trial subscription anywhere under your AppleID, on purpose I suspect. They’ve found a crack in Apple’s system so that they can scam all free 7-day trial users into paying for a year. It appears that Plant Parent set this up to be an in-app purchase instead of a proper subscription. I asked Apple - Apple can’t see it to cancel it for you, and later Apple won’t help cancel the charge when it comes on day 8 because it’s an “in-app purchase”. Plant Parent intentionally does not give any option to cancel anywhere in the app (I’ve read every line of every page, just like many others). If contacted (they only have an email, no phone etc), and you happen to get a response, they’ll apparently send you to iTunes(?!) to cancel it (no one can get this to work). In other words, once you start the 7-day trial, you’re paying for a year, unless you have luck disputing the charge with Apple (keep documentation), or later disputing the Apple charge with your credit card (documentation needed as well).

I strongly recommend filing a scam report with your AppleID with Apple. Surely Apple does not want this sort of behavior in its App Store.

Developer Response ,

Hello,

We are sorry to hear about your experience.

Please be aware that as the developer, we do not have the ability to manage user subscriptions，this is handled by Apple.

To view and manage your subscriptions, follow these steps:

1. Go to Settings on your device.
2. Tap on your Apple ID.
3. Select Subscriptions.
4. You will find both active and inactive subscriptions, along with pricing information there.

Alternatively, within the app, you can navigate to More >> Settings >> Membership Management.

Our speculation is that the subscription might not be visible due to either an unsuccessful subscription process or because the subscription has been canceled or has expired.

Transparency and authenticity are core values we uphold in our commitment to providing a professional and trustworthy app experience.

For further assistance, feel free to contact us via email at support@askMyBotanist.com.

Thank you.

It’s not Free really!

So I innocently assume free meant free and that there would be some limitations. No, wants your card details and you can have 7 days free. I hate it when it says free but actually it means free until you have to pay a subscription 🤨😢

Developer Response ,

Thanks for reaching out! Upgrading to premium is optional; you can still enjoy the app's core features with the free version. We continuously evaluate our features to ensure a good balance between free and premium options. For further assistance, contact us at support@askmybotanist.com