Philips Sonicare 4+

Good but distracting

The a[p is a very good idea, but it becomes extremely distracting. You tend to end up watching the timer instead of concentrating on cleaning your teeth. It could do with an audible beep every 10 seconds, so that you know when to switch from cleaning the outside edges of your teeth, to the inside edges. It should also allow time for the user to actually switch cleaning areas. By the time you’ve moved from cleaning the outer edges, to the inner…or when moving from molars to incisors, at least 1 second has elapsed on the timer. There is a slight pause every 20 seconds to let you know to move areas, but this should be reduced to 10 seconds to indicate what I’ve said above.
Either that, or there should be a "custom" section where the user can pre-program exact;y what it is that they need…not just select from a very narrow set of parameters.
If this were to introduced, then the app would be perfect.

Developer Response ,

Hi Mark, thanks for taking the time to share your feedback on the Sonicare app. We truly appreciate it and will make sure to take note of it for further improvement of the app. If you have any questions or concerns about the app, please feel free to contact us via our website.

Top Tier

This toothbrush is top of the range and the price for it is justified, there isn’t much difference between an Oral B too for the range and the Phillips Sonicare Diamondclean. The brush heads may be more expensive but the toothbrush handle selects the mode, for the correct brush head something in the technology with some electronic chip in the brush heads. The only thing this toothbrush is missing is a phone holder. I looked up reviews on the Oral B and Phillips Sonicare Diamondclean before I made my choice. The app is great as well and I enjoy using my new toothbrush. Money well spent I say and if you are going to buy one you will not regret it.

Broken (still broken)

Edit: it still crashes after the latest update

Edit: like so many other people the app crashes as soon as it connects to the toothbrush. Maybe time to use the EU rules to ask for a total refund. Pretty poor for this not to be fixed for so long.

It works pretty well for me but there’s a few very basic options that would be so easy to add and make this so much better.

- option to alternate start teeth each time. You have the most toothpaste at the start, so why always start at the same place every single day?
- button to ‘extend’ time in a zone. So while it’s ticking down you could tap a button on the app to add another 10 seconds. It often gets it wrong where you’re brushing and I waste a lot of time either moving so it realises or brushing again.
- option to add extra time for biting surfaces. Brushing back teeth outer/inner AND biting surfaces in the time it gives properly is not easy.
- extended time. 2 minutes is the MINIMUM recommended brushing time by dentists NOT the exact time. There should be an option to extend the time to 3/4 or even 5 minutes. This is made worse by the app only using 2 minutes for deep clean mode too.

I noticed that if you need touch up in 5 zones the brush continues to the 6th while the app says you’re done. I wonder if you took a shortcut in the firmware to fix it to a 2 minute cycle on Bluetooth and that’s also why deep clean is also limited to 2 minutes.