Passport Photo - PhotoAiD 4+

I downloaded this app to sort both mine and my husbands passport photos. Husbands went relatively smoothly. Mine however , said it was fine. So I uploaded it for my passport application. It was rejected. Quite annoying as each of our photos cost £6.95. So I ended up just taking a normal pic against a white wall which the passport office accepted. I later noticed an email to say that the initial photo that Photo AiD had passed, had been checked by a human and wasn’t acceptable and they would offer me another for free. No good to me then as I’d already sorted it. I did complain to the app developers as I had spent almost £7 for nothing. But I have to say. Their customer service agents are impeccable! They apologised, asked for the reference number and passed to their complaints dept for a refund which I received a few days later. Can’t fault their service.
It’s a good idea to use this if you struggle to get a good pic. But I would still say try taking a normal pic with good lighting first before spending the money.

Thank you very much for sharing your experience. It is very valuable to us :) Best regards, Photo AiD Team

I had previously submitted my passport on-line with a photo from my phone only to have the application put on hold as a result of the quality of photo. I realised that I would need a bit more practical help whether that involved an expensive visit to the local photographer or a 2 hour round trip to the nearest passport photo machine!! However, one last look on-line and I found the reviews on this app and thought I would give it a try. After one failed attempt I got a second free which passed the verification. I am quids in given the other options I had!!!

Saved the day…….update!!

So, following on from my initial review which talked about my feedback regarding the initial ease and use of the app. I have since received notification back to say that my photo had been approved by the passport authorities and expect to have my passport sent out shortly!! I realise that these reviews are based upon personal experience, for me I can’t speak positively enough about my own experience. The app pretty much said it would do exactly as it said it would do. It was so easy to use with no effort from my side. The developer did everything ensuring it complied to passport requirements. I will have no hesitation in offering out my app to others to use!!

We are super happy you like it ☺️ Greetings from Photo AiD Team 🌻

Downloaded this app to get passport photos as we wouldn’t have been able to get them printed in person in time due to our short timeframe.

The app itself was easy to use and had no trouble following the steps to set up the photos and pay for the delivery.

It said that delivery would take 2-3 days (posted on Monday so should have arrived by Thursday) but it didn’t arrive until Saturday. Thankfully, it arrived before the post office closed so we could get the passport renewal form posted in time.

The photos looked good and were accepted at the Passport office which we were pleased about!

The customer service, who I emailed about tracking/delivery when the photos hadn’t arrived by the third day, were really friendly and replied very quickly.

I would’ve liked for there to be more delivery option - possibly something with tracked or shorter delivery in case or urgency. The photos also arrived in a soft envelope but something firmer would’ve been preferable in case they were bent in transit.

I do think the service was good overall, but if I were to use it again, I would allow myself more time for the photos to arrive as following what I had been told (2-3 days) gave us a lot of anxiety waiting for them to get here on time.

Thank you very much for using our application 🤳 We really appreciate your feedback!