OLIVEYOUNG GLOBAL 4+

Disappointed about payment method

The software says that Alipay is available, but when I have to check out, I don't have that option at all, it's cheating. PLZ fix it.

Developer Response ,

Hi yawning juli, We sincerely apologize for the inconvenience you've experienced with our app and website. We greatly value your feedback and would appreciate it if you could share more specific details with our Customer Service team here(https://global.oliveyoung.com/board/faq). This will help us better understand the issue and resolve it promptly. We look forward to hearing from you and resolving this matter. Thank you for your understanding.

A great selection of products.

I’ve been getting into Korean skincare a lot more recently, so I was happy to see that Olive Young now ship abroad, my first order took around 10 days to arrive. Overall they have a great selection of products, some that I’ve bought previously at Olive Young when I’ve been to Korea. I’m surprised (in a positive way) at the amount of discounts that you can get, quite often you can get some of the slightly higher end, and the products that are trending in Korea at a more affordable price. Boots here in the UK started selling Beauty of Joseon recently however, I found the prices were a lot more expensive then purchasing through Olive Young, so I was happy to get the BoJ sunscreen at a more affordable price, especially when the discount codes are applied.

My reasoning for the 4 stars rather than 5 is that the app does need improving, there is virtually no difference between using the app and the mobile site when loaded on a browser. Occasionally, you have to go back a few steps to get back onto the main page of the site.

Fake products

I had an extremely disappointing experience with the Olive Young app. I spent €260 on Korean skincare products, expecting high-quality items, but what I received appears to be fake. The eye cream was of poor quality and completely different from the authentic product I’ve purchased before from a UK store. Worse, the other products caused severe skin itching, burning sensations, and irritation.

It took four weeks for the order to arrive, only to discover that the products were not up to standard. This feels like a huge scam. I trusted Olive Young as a reliable source for Korean beauty products, but this experience has completely shattered that trust.

If you’re considering ordering from this app, be cautious. I wouldn’t recommend it to anyone unless they can prove the authenticity of the products they are selling.