Ole & Steen 4+

On top of the deliciousness of Ole & Steen’s baked goods, the app is fantastic. Straight forward point-based system: you spend, you get some for free. And then there is the occasional treat such as 2-4-1 deals or birthday goodies.
Extra helpful is that you can register your payment card on the app so you don’t even need to check in the store with your phone each time you purchase, just pay with the card you have linked to the app and you automatically collect the points.
Great app!

Not sure how a company can have such a badly designed app in today’s age. I never get any points when I check in or get much less points than my purchase would warrant for. Nothing shows in my receipts section either. Funny how when you buy something with your points that always works. The points are taken off without a problem straight away! I contacted app support with my receipts a few times, but it’s a joke that in the 21st century you need to scan and email physical receipts to get loyalty points when there is an app that should be capable to do that simple job. I asked for someone to provide a solution. On the last occasion app support just stopped replying. That was the resolution…Thankfully there are other cafes around that can manage their customer loyalty points properly and smoothly, so my loyalty to buy my daily coffees will belong to them. The staff also seems to “love” the app. It’s clear they are getting complaints all the time, as they just roll their eyes. I truly feel for them cause it’s not them who should be listening to complaints about the design of this thing and they cannot do anything about it. At least in the past you could ask them to add the points in the stores if you brought back a receipt, but some genius decided not to allow that anymore forcing you to scan and email the receipts. At least they don’t ask you to fax them, I guess…

The app seems to recognise the location and the language of the phone automatically, but there is a downside to this.

I am residing in the UK but I use a different language for my iPhone. I have installed this app and it automatically chooses Danish, WTH?! I have uninstalled and reinstalled it a couple of times but there is no change. I would not want to change the language of my phone just for Old & Steen. Perhaps, the developers have overlooked the fact that there may be cases like me?

Wouldn’t it be better for the user to be able to select the language between English and Danish? (I presume there are only two versions.)

Also, there is an identical issue with the region. When my phone chooses a different country, I can’t open the app as it just keeps saying ‘there is no branch of O&S in your region’. If it used my current location, I might understand it better, only slightly though. Why does it care about which region my phone has selected at all??

As a user, I do not see any advantages of recognising the region/language automatically.

p.s. I am using the apps for Gails and Paul as well, and their apps do not have this issue so I suppose something can be done about this.