Nickel - An account for all 4+

i didnt received my new nickel card

Hello asiantiger0092, as a reminder, you will receive your card within 15 working days. 📬 If the deadline has passed, we invite you to contact our Customer Service department via private message on our Facebook, Instagram (with the official blue certification badge) or Twitter pages @CompteNickel, mentioning your full name and telephone number. See you soon, the Nickel team.

I opened my account, maybe two days ago still my account not activated. I tried so many times to contact with their customer service, but the customer service assistant are too much rude and not even enough responsibility they have to communicate with the client. I selected the language for English but when they received there was a Portuguese assistant and she also speak with me in Portuguese and she told me that she will pass the phone to her another colleague in one minute but there wasn’t any other person who took my phone and communicate with me .I tried two days now I just fed up.

Hello Oddhgdhd, we are sorry for this situation. The situation described is not the image of our advisors, all of whom are mobilized to help you with the day-to-day management of your account.

To help you, please send us a private message via our Facebook and Instagram pages (bearing the blue badge of official certification) with your full name and phone number. Please specify your App Store username and the date of your review, and we'll get in touch with you by phone. Have a nice day, the Nickel team.

They cannot differentiate between first name and surname in some passports!! So I got XXX as my name! They don’t want to change it!! Because everything is automatised! Even they couldn’t tell me what my « registered » name was! Then, to cash in a cheque for the money to appear in your account it takes 28 days! Yes, 28 days!! Totally rubbish!

n order to help you, send us a private message via our Facebook and Twitter pages (with the certified blue badge ☑️) with your name, first name and telephone number. Please specify your App Store nickname and the date of your review, we will contact you by phone. 💡 https://support.nickel.eu/hc/fr/articles/4405891186450-En-combien-de-temps-le-ch%C3%A8que-sera-cr%C3%A9dit%C3%A9-sur-mon-compte- Good day, Nickel team.