My Resident Services App 4+

Extremely bad performance, takes ages to load or do anything. Touch area on messages is tiny so opening them is impossible, they’re so slow to load and there’s no feedback that you’ve requested to open it (like a loading spinner) so even when you tap in the right place you don’t know.
Right swipe on 99% of apps takes you back, this app logs you out so I accidentally log out all the time when I just want to go back from a message or something.
All that is when I can actually log in, which most of the time I can’t, it just gives me a loading spinner and I stay on the log in screen

Thank you for your detailed feedback. We’re sorry to hear about your experience with the app. Performance and usability are top priorities for us, and your concerns about login issues, loading times, and navigation have been noted.
We understand the frustration caused by slow loading and unclear feedback for actions like opening messages. Additionally, we’ll review the logout behaviour to ensure it aligns with user expectations.
Our team is actively working on updates to address these issues and enhance performance. Your feedback helps us improve, so please stay tuned for upcoming improvements.
Thank you for your patience.

Truly one of the worst apps I have ever been forced to use. Sluggish and slow, sometimes you can’t log in, other times it keeps loading without ever executing your request, notifications remain after being read. Occasionally it crashes for no reason. Nope, really needs more work.

We’re sorry that your experience with the app has been frustrating. Performance issues, login difficulties, and crashes should never hinder your usage, and we understand how disappointing this must be.
Our team is prioritising improvements to address these challenges, including better stability, faster performance, and enhanced notification handling. Your feedback is incredibly valuable, and we are actively working to ensure a smoother experience.
We appreciate your patience as we strive to make the app meet your expectations. Please stay tuned for updates that address these concerns.

The leaflet for this app was put in my private letter box but my real building name isn’t on it. I chose the nearest building name as it’s on the same site but my address isn’t in it. Why are Savils so stupid and insensitive? They raise our service charge 178% in two years but they bar us from most of their “services”.

We’re sorry to hear about your experience and the frustration this has caused. Ensuring accurate address availability in the app is critical, and we sincerely apologize for the oversight.
We understand your concerns about the leaflet delivery and the challenges you’ve faced using the app in relation to your building. Please know that we’re committed to resolving such issues and improving inclusivity in our services.
Your feedback has been noted, and we’re addressing these concerns with urgency.