My Pub 17+

Poor App

The design and flow of the app is very confusing for someone wanting desperately to get a drink and a meal order underway.
The app is clearly very comprehensive but offers too many options upfront to be considered user friendly
Needs a simple order drink order food option up front and let those who want to be ordering varied group type combinations delve deeper at their leisure. Nearly gave up and left the pub but we appreciate everyone is trying so we persisted

Don’t rely on your booking.

As with all sports bars they are busy when the big games are on. In anticipation of that we booked a table for two. On arrival we were shown to our table, where the member of staff found someone already sitting.

We were told to wait whilst the finished eating but whilst waiting we were told there’s another table. It was so tight between the seats we couldn’t sit down so we asked for another table. Eventually we were sat at a large table in the main area with a large group who was watching a totally different game to the one we came to watch, and could have watch on the TV right in front of the table we were meant to sit at.

The moral of the story is, sit where you like because apparently, they’d rather mess you around when you’ve booked, than move someone who hasn’t.

Developer Response ,

Hi Dan,

We’re really sorry to hear you’ve had this experience, would you be able to let us know which pub you were at on appsupport@stonegategroup.co.uk so we can pass on the feedback to the site? Thanks.

Privacy concerns.

I’ve just read the privacy terms and am shocked.
Categories of Personal data we collect may include your name, email address, contact telephone numbers, user IDs and passwords. We may also collect demographic information, such as your date of birth, gender, interests, and preferences. We request such data in order to provide you with the best experience when using our sites and venues, and to present you with options tailored to your preferences. Forms that you choose to complete will indicate whether information requested is mandatory or voluntary. If you make a booking, we may ask for and store your payment card or service provider (such as Paypal) details in order to process your request.