MOXSI 4+

Bad user interface

Some buttons don’t work or don’t respond for functionality like ‘reset pin’ etc. Hopeless.

Clunky

The app is very ‘clunky’ and slow compared to what one would expect from an app in 2023. It took me some time (and my partner) to register ourselves and to include bank details. Indeed the only way that we could get our ‘euro’ starting payment registered was by putting in all of the details and then turning our phone off and on.
Using the app to get a bike was quite straightforward. However, returning a bike less so and after following the instructions we left a bike only to come back ten minutes later to find that we were still being charged for it. Do make sure on the app that the hire has stopped! My partner had a similar problem with the return of her bike and we think that it may be a timing thing (as the app is slow there is a tendency to keep pressing buttons on the bike, which may change the status?).
Neither could we see how to pay the 15 euro for the week hire thereby getting a reduced rate for each 30 minute hire.
Notwithstanding the concept is great and we both made good use of the bikes during our stay as a means of transport. Las Palmas is relatively flat but very long and the excellent cycle lanes made the bikes a really good way of getting to key attractions without long tiring walks or taxis.

SMS fail

SMS messages arrive literally about a day later.

The app is incredibly outdated and terrible to use.

Would give it 0 stars if i could.

Developer Response ,

Lamentamos el inconveniente que ha experimentado. Siempre nos encontramos actualizando y mejorando nuestra aplicación para ofrecer una experiencia más eficiente y satisfactoria. Agradecemos sus comentarios, que son fundamentales para nuestro proceso de mejora continua. Por favor, siéntase libre de enviar cualquier detalle adicional al correo info@moxsi.es para que podamos asistirle de manera más personalizada.