MiGo. Your Heating Assistant 4+

I’ve been using the MiGo product for over 8 years. Initially the software was very quirky but contained a lot of features.

Usability and stability have significantly improved.

We are using LPG cylinders so boiler modulation is really important (saving 2-4 gas cylinders a year), this is a fantastic benefit.

Weather compensation on the climapro did appear marginally better (this replaced our old one) and significantly cheaper to buy.

Development appears to have slowed, with MiGo Link receiving improvements and this staying still.

Enhancements such as reporting boiler error codes, flow/return/outdoor temperature, gas consumption, a widget and HomeKit integration would significantly improve it.

At one point there was suggestion of an upgrade path to move onto the link app but that is no longer the case with support saying “it’s not compatible”.

Thank you for your review, we will take your feedback on board. I'm sorry about the confusion regarding migrating to the MiGo Link app, a new thermostat and gateway would be needed for the use of the new app.

We’ve had so many issues with our boiler not working because of this app which is the only way to control the boiler, other than the thermostat on the wall which also doesn’t work/ connect in line with when the app isn’t working. The lastest issue - for the last 24 hours the app hasn’t worked, either keeps rebooting, says the severs are down or the app loads but then nothing you do actually connects to the boiler. It’s currently December, I have a poorly toddler and her room is 13c and due to drop colder overnight. It’s completely unacceptable this app not working means my sick daughter has to sleep in a very cold room. Whoever made this app should be sacked, it’s not fit for purpose!

Hi, we were experiencing issues with the servers but they are now back up and running. We apologise for the inconvenience. If this were to happen again, you can press the button on the gateway until it shows a solid blue light. You can still use your thermostat to control the temperature up and down in a manual mode.

This new app from my iPhone is really not doing it for me. From the outset, it seems quite intuitive ie. What time do you get up, what time do you go to work etc and it automatically sets your heating & hot water to come on when you’re home. Unfortunately, despite several attempts at editing the system or adding a new hot water period for instance, it just doesn’t add a new set of custom schedules or temperatures. The online help is for the old system, so that’s not very helpful either. I’m sure I’m doing something wrong but WHERE can I find the answers??

Hi, we have uploaded a new user screen guide which can be found under the Downloads; Installation Instructions here: https://www.glow-worm.co.uk/homeowner/products/migo-personal-heating-assistant-23104.html . If you require further assistance please contact app-support@vaillant-group.com