Magic Home-Smart Home 4+

I can no longer control my devices and I have been trying to re add my devices and it fails at the last step and won’t add the devices to the app but I can see the devices listed in my list of network devices. So they are being added to the network successfully but nothing on the app. This is unacceptable . I may need to reconsider devices replacement.

I bought one of the bulbs for this app and it all worked as it should, after about 30 frustrating mins of messing about and trying to connect properly. So after a few weeks of working well I bought another bulb, this is when the problems started. I couldn’t connect the second bulb no matter what I tried. I eventually gave up only to come back to it months later (today) to try again. I now have the weird situation where my original bulb works through Alexa but this app can’t find it. The new bulb now works but only through this app!! It’s all a bit of a mess and there seems to be no logical reason for it other than a poor quality product. Great when it works, but there is an inherent risk in relying on it to do that.

My light has been stuck on red for weeks cause the app won’t work. I have wifi and data the light has a mind of its own. It connects randomly when it feels like it every week for a couple hours. If I’ve chosen a light setting for me to sleep and want to wake up in the morning to find things in my room I can’t reset it to normal because the connection won’t work, and I’m left in darkness. The customer support is awful and I filed the issue nearly a year ago now with no response. Just purchase a light with a remote instead.