Lucidchart 4+

Really like the desktop web app, so thought I'd try the iPad version and am really impressed. The more recent reviews seen to have been noted, and the app seems pretty flawless now?

I do have a subscription though, but it seems worth it for the desktop web app alone.

You’ll note there are no responses to the critical reviews. That should tell you everything. They don’t care. At all.

Paid for a year when individual accounts could use the app. They bait and switched, didn’t reply to my email either anything other than - yup, pay us more. My work is stuck there at present while I get it back out but I am forbidden from using their app now. Mobile and desktop browser is AWFUL, even on the M4 iPad Pro. Another company who couldn’t care less about the customers who made them popular. Probably chasing an IPO so the only thing that matters is bleeding us dry for an inferior product that hasn’t had any meaningful updates in the year it’s been restricted anyway. Disgusted by the behaviour here with the bait and switch. And the complete lack of support, or a refund. Bad company, don’t get stuck in their ecosystem. Too many good diagramming tools…. With apps.

The iPad app is just too difficult and buggy to use: regular and replicable freezes in touchscreen detection when trying to move objects, difficulties in activating text fields within objects and the impossibility of accurately resizing and placing objects with fine precision, mean that the web interface is the only way to use Lucidchart for now.

It took me hours to create a chart using the app - fiddly and inconsistent dragging, resizing and text editing were the main problems - whereas I could have done it using Chrome within probably half an hour. As an experiment I persisted but I still need to edit the results in a web based browser.

Hopefully the app will improve in time but for now, beyond basic charting, I can't see how it can replace the web interface.

This is no criticism though of the incredible core Lucidchart backend service or the web interface.

In terms of app freezing whereby the canvas touchscreen becomes unresponsive but the pull out control panel still works, this renders the app essentially unusable. The workaround is to pull out the panel which usually reactivates the touchscreen functionality on the canvas. Bugs like this though shouldn't exist in a non beta service.