Low Carb Program 12+

12 week challenge has been just what I needed

I always start a new year with the best intentions but this is the first year I’ve done anything like this. Harry has been so motivating 🥰 and it has helped me to understand why I should be making the changes I have been making rather than just telling me what to do. I’ve really enjoyed it which was surprise to my husband as I really like my food! The recipes have been brilliant and I love the exercise classes with Lisa. I can’t wait for my diabetes check up, I’ve lost almost 12kg since new year! 🥳🥳

Developer Response ,

Hi Gregg, we are so glad to hear from you again! We are amazed by your continued hard work and courage in helping us support you on your journey! That is amazing that you have managed to continue to maintain your low carb lifestyle and come off Metformin! That is no small feat so well done! We wish you have continued success and hope that you will continue to enjoy all that the Program has to offer. We really appreciate you letting us know how you are getting on. If you would like to be a case study, please do get in touch with us at: support@lowcarbprogram.zendesk.com :) We wish you all the best and thank you for your review!

Underhanded ongoing subscription

I paid as it was the only way to see if the app would help me. The honest answer is that it didn’t, the main thing is the lack of recipe choice, with recipes in the same grouping all appearing very similar, and to be honest, the Slimming World app feels like it has much more for around the same price, although I accept not specifically aimed at Low Carb.
Most annoyingly is that having checked my Apple App Store subscriptions monthly as I do, I know this this app doesn’t show in the list of active or suspended subscriptions so I assumed it was a single annual fee with no on-going subscription. However, yesterday another annual fee has been requested from my bank, no email warning me, no text message, no notification, just straight into taking the money.
Then try finding any information on the app about ‘subscriptions’, it is hidden right away in the depths of the site and is just two sentences. It tells you to cancel it in the App Store (yep, the place that it doesn’t show up in)!
But to make things harder, it goes on to say that you cannot access your ‘subscription’ details through the app, making it near impossible to sort out the questionable ‘ongoing subscription’.
So be warned and think twice before giving these people your money via the App Store.

I so wanted this to help me better.....

I got this to improve my diabetes tracking, meds, exercise and food recipes / management and to use the podcasts. Considering it cost me £20 ( usual price £70 p.a.) I feel quite let down. I havent even begun to use the podcasts yet.... and I’m 3 months in.
I am so annoyed by the app agility, food barcode scanner and that I get alerts every time I log in via a different WiFi - it’s me at work , at home, at the canteen. It fails to retain my regularly used food data ( I tend to stick to favourite brands), as it loses three days of food listings as it logs me out, when I log back in ... no previous foods. It comes up with really weird brands I’ve never heard of (please, get the main UK supermarket and bargain shop’s items into the app) and has really random portion sizes to select. I want to be able to put in grams of things , not pre-determined portions/ pack sizes. Getting to the point of not bothering with the food diary, as it takes so long to put in one meal. Very slow, clunky and frustrating.

Developer Response ,

Hi Elenedjon, I am so sorry to hear of the poor user experience you have faced. This is not the quality that we pride ourselves on. If you could be so kind as to email our customer support team on hello@lowcarbprogram.com, one of the customer service members will help resolve the issues you are facing.