Lingo by Abbott 4+

Initially I tried the Freestyle libre 2 and as a person who has issues with their blood sugar but not a diagnosis of diabetes I wanted to continue monitoring it. I have been using Lingo for about 6 weeks now and I have found the app is making my iPhone 14 Pro a bit glitchy, I’m having to close down all my apps frequently including Lingo and force a restart.
Personally I would like a feature included on the libre 2 software added to Lingo- the ability to scan your biosensor and get an updated glucose level when the biosensor has lost its connection. It’s very frustrating waiting for the biosensor to pick up its Bluetooth signal once it has been lost.

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I’ve been using this for almost 6 months and it started out really great. Smooth hardware, good experience and guidelines, and the connection of the sensor is flawless.

The ability to track in real time your blood sugar is amazing, and really has helped me lose weight.

But, the app frontend is getting worse and worse! As a software developer myself, either a senior dev left or the team think that ChatGPT is a good substitute for knowing how to build apps.

No async functionality works at all (app locks while syncing data, then loads the data, then repeatedly locks while rerendering). The date ranges don’t work and reset every time you try to scroll.

The daily progress metric is really badly detected; often just triggering randomly, and randomly adjusting your target even when you explicitly set it - making self-comparison impossible - and they refuse to let you turn it off (I asked support about this one).

There’s no data output to a usable format (eg JSON) so you can’t even do your own data work on it.

I contacted support about the recent problems but have received no human response.

If they had only left it alone they’d have had a customer in perpetuity; now I need to finish up my batch of sensors then find another app :(

Thanks for letting us know and we are sorry to hear about your experience. We'd like to follow up with you. If you'd like a member of our team to reach out and continue to offer support, please email your contact information along with your review to lingosupport-uk@hellolingo.com and we will be in touch directly. Thank you.

The app worked fine when I did my 28 days initial trial in Jan, however, since reordering the sensors and applying my 3rd one the app stopped working, it asks me to sync data and it stays in the sync data screen for hours, until failing again. I have not been able to use the app again, and tried everything (switching phone on and off a few times, turning Bluetooth on and off, deleting and re-downloading the app, using password instead of Face ID to try and log in, etc). It’s such a shame as I really liked it the first time around, but this second time felt like a let down, due to the app not working.

Thanks for letting us know and we are sorry to hear about your experience. We'd like to follow up with you. If you'd like a member of our team to reach out, please email your contact information along with your review to lingosupport-uk@hellolingo.com and we will be in touch directly. Thank you.