Lampton Leisure 17+

Just joined the gym, we had a extensive tour by Saffron and Sukh helped us setup the app which was initially troublesome.

Absolutely no customer focus or aware of the needs of the members too many members taken on without any thought for the actual facilities available and when I go on the waiting list it’s not first come first served situation as I could go on a list on a Friday the day before the class and be 12th in the queue but as a notice of availability comes through at 2 am in the morning and I’m awake I can take the place of someone who is number 1 in the queue and has been on there for a week and is missing out can you please explain how fair that is??
As a council tax payer I’m not getting a good service so I’m seriously thinking of asking for a rate reduction from the council as this is the only thing I use
The person who is in charge of the isleworth Lesiure I feel needs replacing as there is zero confidence in their ability to manage expectations. I’m also happy to have a chat with them but alas I’m still waiting for replies to previous buried emails - this is nothing short of shambolic management of public funds

Can easily book a class which is great. But would really help if the developers could make a cancel function so that if there is a waiting list, it gives others a fair chance of taking that space if a cancellation happens. I tried to call the centre to cancel my booking but they’re not answering either. I wonder how many other potential cancellations there are and how many others are missing put on bookings.