KLM - Book a flight 4+

Great app

I fly with KLM every week and 98% of the times it was working great. Its user friendly, intuitive. You can see your FlyBlue status and details about it too. Get your boarding pass. Notification about gate number for your connection flight - very useful when you are in rush.
Thought I'd prefer to be able to change my flights from the app as well; so far it's only possible from the website
Now I'm preferring to use KLM for my flights. Easy to use app, great service and wonderful experience in general
Nov'17 update: I'm very happy to see that I could change flights in app now.
But I still have an issue when my travel document details are not coming up automatically. Sometimes I'd add details on first page, get out of app and then travel document details would come up automatically , but sometimes I'd have to get my document to fill in all details manually

Hopeless

Having bought tickets for a trip to South America, I downloaded the app in the hope of getting flight updates and keeping the details all together. Fat chance.
I tried to log in with my email address, the one that KLM had just used to send me my tickets, but it wouldn't recognise it. Repeatedly. OK, I'll try to do it manually.
The outward journey consists of two flights. I put in the flight number and date of the first, it recognised and saved it. So far so good. The second part of the journey however, instead of Amsterdam to my destination it brought up a round trip Amsterdam-Amsterdam on three flights. If I save the leg I want, it saves the whole lot. If I then delete the ones I don't want, it deletes the whole lot. I'm only allowed to save a total of six flights (not much use for regular travellers) and these extra two would take me over that limit. Never mind, plough on and see what happens. The first of my return flights is on Air France, booked on the KLM web site as part of an overall KLM journey. The app only takes KL flight numbers. I put the AF flight number in to see what happens, and it brought up a Delta flight from Atlanta to Mexico! Gave up.
It seems there is no way of using the KLM app to check the status of flights (expensive flights, mind you) that I just bought from KLM. What exactly is this app for?

Developer Response ,

Hello, we sincerely regret the inconvenience you experienced with our application. Your feedback is valuable and helps us improve our service. We are currently investigating the issue you reported. We thank you for your patience. Kind regards, The KLM mobile team.

KLM The best Always

I have been a loyal KLM service user for many years
With family in the Netherlands and in South Africa it just makes sense.
I live extremely remote
On an island off Shetland, the most northerly island of the UK
My journey to my destination takes 4 days
including the ferry to mainland Shetland, the overnight ferry to Aberdeen, Scotland, the flight from Aberdeen to Schiphol, then Schipol to Cape Town and then Cape Town to George Western Cape.
I always choose KLM.
My only negative comment is that my Flying Blue points of 2022 had been cancelled even though I had been re-assured that it will still count. I could not get any leave to fly back to South Africa at the time due to COVID. I contacted Flying Blue and was promised that they will keep my points for longer.
I also lost my points for March -April 2020 due to COVID

Thank you again for your services
Almarie Harmse